E-Commerce Specialist

Location: Moab, UT (preferred) or Boulder, CO (hybrid)

Reports to: Director of Marketing Operations
Schedule: Full-time | Monday–Friday, 8:00am–5:00pm (some flexibility)
Employment Type: Salaried, Exempt
Salary Range: $62,000 – $90,000 (DOE)

Are you someone who enjoys a mix of hands-on execution and smart optimization - making sure website updates are accurate, campaigns go out cleanly, and reporting is dependable?

The Synergy Company is hiring an E-Commerce Specialist to support our direct-to-consumer business. This role supports our marketing operations, where people, process, data, and technology come together to support growth. You’ll work across Shopify, Amazon, and CRM (email/SMS) - helping ensure updates, launches, and reporting are handled cleanly and reliably.

Discover the Difference We Make

At Synergy, we create award-winning organic supplements with uncompromising quality and a deep commitment to people, planet, and long-term wellness. As a Certified B Corporation®, we put purpose on par with profits - and we care how we work, not just what we ship.

We’re a team that values clear communication, shared ownership, and continuous improvement. You’ll be part of a collaborative Marketing Ops group where your work is visible, meaningful, and connected to real outcomes.

Why This Role Matters

Our website, Amazon storefront, and email/SMS channels are some of the most customer-facing parts of our business. This role helps keep those systems accurate, organized, and moving forward - so launches run smoothly, promotions execute cleanly, and performance insights are easy to trust.

Some days are lots of small tasks; other days require deep focus to execute a time-sensitive project. Either way, accuracy, follow-through, and good judgment matter - and you’ll help turn performance data into a clear story: what’s happening, what might be driving it, and what we should try next.

This role is for you if…

• You like being the person who makes things work well - clean execution, solid organization, and fewer surprises.
• You enjoy a mix of detail work and stepping back to notice patterns and share what you’re seeing.
• You’re comfortable learning new tools, asking questions, and following through without needing constant direction.
• You can juggle multiple priorities and still keep the important stuff from slipping.
• You communicate clearly and work well with others (even when timelines are tight).

What You’ll Do

E-Commerce (Shopify + Amazon)

• Support day-to-day management of our Shopify DTC website (PDP updates, merchandising, promotions, subscriptions/loyalty, launches, and site hygiene)
• Support day-to-day Amazon operations (account health, listing/backend updates, promo setup, troubleshooting/case management, monitoring issues, and coordination with internal partners as needed)
• Monitor performance trends, search/SEO opportunities, and testing opportunities (A/B tests, merchandising experiments), and help translate outcomes into next steps

CRM (Email + SMS)

• Build and maintain lists and segments
• Create and deploy campaigns (email/SMS) and support forms/templates/landing pages as needed
• Build, test, and maintain flows/automations
• Track and report performance (engagement, conversion, revenue) and stay current on deliverability and CAN-SPAM best practices

Data + Marketing Technology

• Help maintain dashboards and KPI reporting across Shopify, Amazon Seller Central, Google Analytics, and related tools
• Review and interpret trends (customer behavior, sales performance, channel/category/SKU shifts) and turn the numbers into a clear story for non-technical audiences - what’s happening, why it might be happening, and what to test next
• Provide backend administration support across e-commerce and marketing tools to keep systems clean and aligned to best practices
• Pitch in on other projects as needed - Marketing Ops is a “wear a lot of hats” world

What You Bring

We’re not looking for someone who has done everything. We’re looking for someone who has a solid foundation, is eager to learn, and can bring consistency and care to execution.

Strong fit if you have…

• 1+ year of experience in e-commerce, CRM, or marketing operations (3+ years is a plus)
• Hands-on experience in at least one of these areas:
  • Shopify and/or Amazon e-commerce platforms or
  • Email/CRM platforms (Klaviyo, Mailchimp, or similar)
• A track record of being detail-oriented and organized (you catch small things before they become big problems)
• Authorization to work in the U.S. and ability to pass a background check

Bonus points for…

• Shopify Plus, Amazon Seller Central, Google Analytics, SEO/SEM experience
• Experience building reporting/dashboards and translating data into meaningful “so what” insights
• Project management or web content management experience
• Experience in DTC, consumer packaged goods, or natural products/wellness

Work Location & Hybrid Expectations

For this round of hiring, we strongly prefer candidates already based in Moab, UT (primary) or Boulder, CO (secondary). The expected in-office rhythm is approximately 3–4 days per week, with reasonable flexibility for life (appointments, sick kids, etc.).

If Boulder-based, occasional travel to Moab may be expected for training and collaboration.

Compensation & Benefits

• Salary range: $63,000 – $92,000 depending on experience and qualifications.
• Comprehensive benefits package including medical and dental (plus optional vision), HSA/FSA options, PTO, paid holidays, 401(k) with company match, wellness benefits, and additional employee perks

Ready to Apply?

Submit your resume. We’re excited to meet people who bring both careful execution and curious thinking to the work.