About this position

Children's Services Case Manager

POSITION TITLE: Children's Services Case Manager

LOCATION: Louisville, KY

STATUS: Full Time, Salaried, Exempt

PROGRAM: VOA Home - Unity House C3 Campus

REPORTS TO: Program Manager - C3 Campus

INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
*All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee

JOB SUMMARY AND QUALIFICATIONS:

The Administrative and Children's Services Manager is responsible for the overall oversight of children's services (including case management and other supportive services) the Family Emergency Shelter (C3 Campus), and Transitional Housing Programs (FES/TH). Responsibility includes ensuring that professional, comprehensive services are provided to all children in FES/TH, and ensuring all policies and procedures specific to children/children's services are implemented and carried out.

The position requires a Bachelor's degree in human services or a related field and two years of related experience, MSW preferred. Experience/knowledge in management/development of services/programs specific to children required. Knowledge of the causes and effects of homelessness is important as well as prior experience working with individuals/children in crisis/poverty required. Knowledge of healthy child development and resources/referrals in this area a must.

Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.
Must have a commitment to the principles of the project.
Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills
Must have a personal automobile, valid driver's license, liability insurance, and be willing and able to travel within the full-service area.
Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire.

RESPONSIBILITIES:

To provide oversight for all programming specific to children within the facility.
To oversee the facilitation of all assessments for children within the facility and coordinate appropriate referrals and ensure ongoing follow up with families as needed.
To meet with each new family and ensure that all basic/specific needs of all new children (an ongoing as needed) in the facility are met and provide follow-up as appropriate.
To submit all internal and external reporting requirements assigned accurately and on-time to the appropriate persons, including all assignments given by the Senior Director of Housing Services
To act as liaison with families and CPS/the court system for child related issues.
To oversee all documentation related specifically to children (CPS Log Sheet, case notes, incident reports, etc) and ensure compliance with CRR standards.
To oversee scheduling and coordinate use of resources for all children activities offered internally or externally for the children in the facility and provide communication/information to all staff regarding these activities.
To coordinate/supervise all individual volunteers/volunteer groups that are providing specific services/activities for children in the facility and work collaboratively with Community Engagement Coordinator.
To work collaboratively with external agency partners (Metro United Way, JCPS, Wayside etc) and oversee services/programming offered by these partners (assessments, school bus transportation, daycare).To assist Sr. Director of Housing Services in accessing new partnerships/funding available to support existing children's services and new initiatives.
To oversee the development of all policies and procedures specific to children and children's services within the facility and work collaboratively with the residential homeless team regarding the FES/TH Policy and Procedure Manuals.
To oversee the development of and management of budget line items specific to children's services/programs and work collaboratively with the residential homeless team in the budgeting process for FES/TH.
To provide individual and group parenting mentoring/life skills in collaboration with Clinical Coordinator and the residential homeless team.
Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.
To provide direct supervision to other staff as assigned (if funded).
To assist in the development of in-house programming for residents in collaboration with the Professional Team.
Respond to shelter emergencies as needed
To assist in the ongoing evaluation and development of shelter operations, including the development of a program strategic plan, in collaboration with the residential homeless team.
To assist in ensuring continuing agency accreditation and high provision of quality services.
To assist the Senior Director in responding to External Relations requests.
Other duties as assigned

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Salary Information

$39,000 - $40,000