About this position
Freeman Health Partners Medical Services, PC
Patient Services Representative
Job Purpose: A patient services representative will serve as the first point of contact for patients when they enter the clinic. They will greet and check-in patients, collect patient information, assist with necessary paperwork, and fulfill other customer service or administrative duties.
Responsibilities:
Welcome and direct patients
Field patient questions
Assist patients with paperwork
Manage patient complaints and feedback
Supervise patient intake procedures
Collect and verify patient information and insurance coverage
Manage written, verbal and electronic communications
Patient appointment scheduling
Payment/Copayment collection
Maintenance of patient charts and or electronic health records (EHRs)
Education and Experience required/degree and/or certification required (if applicable):
HIgh school diploma or GED Equivalent
Organized individual with attention to detail
Dependable with a history of great customer service skills
Strong commitment to ethical practice standards
Uphold Freeman Health Partners policies and procedures and work collaboratively with other departments as required.
Uphold the confidentiality standards of HIPAA, 42 CFR, and all other applicable state and local regulations.
Salary Information