About this position

Onsite Neonatal Partners, located in Voorhees, NJ, is a national 24/7 in-house neonatology practice that partner with leading hospitals across the country to develop and manage neonatology programs that focus on quality patient care.

Onsite is looking for a dedicated, full time, 40 hour/week, Patient Account Representative to join our team. Onsite Neonatal Partners offers a hybrid work option after 90 days, monthly team bonus incentive, comprehensive benefits package including medical, dental, vision, disability, 401K, life insurance, and much more, along with generous PTO.

The ideal Representative maintains a positive attitude, is self-motivated and detail-oriented, and has excellent problem-solving skills to ensure the success of individuals and the organization. Our Patient Account Representative acts as a liaison between Onsite Neonatal and patients and payers for all post-care matters related to account resolution.

Responsibilities include:

Follow up on submitted medical claims for payment

Meet productivity standards as assigned by management
Contact insurance companies and other payers
Contact patients for payments
Establish payment plans with patients
Utilize various insurance and hospital websites/portals
Monitor unpaid claims and take appropriate action to obtain payment
Resolve disputes with insurance companies
Report denial trends to management

Our ideal candidate will have computer skills, use and navigation, as well as a proficiency in Microsoft Office. Knowledge of benefits is a plus, but not required. Excellent customer service and organizational skills are required.