About this position
Body Shop Manager
About Us
Team Body and Paint is a trusted, family-owned collision repair center located in the heart of Bend, Oregon. We’re known for our top-quality work, customer-first attitude, and strong ties to the community. With decades of experience and a commitment to excellence, we take pride in restoring vehicles — and peace of mind — to our customers.
Position Overview
We are seeking a motivated and experienced Body Shop Manager to lead our high-performing team. This individual will be responsible for overseeing daily operations, ensuring exceptional repair quality, managing workflow, and maintaining strong customer and insurance partner relationships.
If you’re a hands-on leader with a deep understanding of collision repair operations and a passion for team success, we’d love to meet you.
Key Responsibilities
- Manage daily operations of the body shop, including staff scheduling, job flow, and quality control
- Provide leadership and direction to technicians, estimators, and support staff
- Ensure repair work meets or exceeds industry standards for safety and quality
- Oversee estimates, supplement processing, parts ordering, and customer communication
- Maintain compliance with OSHA and environmental regulations
- Build and maintain relationships with insurance adjusters and vendors
- Monitor KPIs and implement improvements to drive profitability and efficiency
- Resolve customer concerns professionally and promptly
- Hire, train, and evaluate team members
Qualifications
- 5+ years of experience in a collision repair or auto body shop environment
- 2+ years in a leadership or management role
- Strong knowledge of collision repair practices, estimating software (CCC ONE preferred), and workflow management
- Excellent communication and organizational skills
- Proven ability to lead a team in a fast-paced, customer-focused environment
- I-CAR or OEM certifications are a plus
- Valid driver’s license and clean driving record
What We Offer
- A positive, family-oriented work culture
- Opportunity to grow with a reputable local business
- Competitive pay with performance incentives
- Health benefits, retirement plan, paid vacation, and holidays
- State-of-the-art facility with modern equipment