About this position
Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.
Overview: We are looking for a qualified and experienced individual to deliver compassionate care to our Oncology patients. This position is responsible for the overall flow and efficiency of the front office check-in procedures. Greets each patient and portrays a positive attitude daily. Maintains up-to-date patient information and collects applicable payments. Assists each patient with appointment scheduling and portrays a positive attitude daily. Also coordinates and organizes paperwork, records requests and new appointments for new patients in the Women’s Center. .
Essential Duties and Responsibilities include:
- Greets patients as they enter in a friendly and courteous manner.
- Collects payments and posts payments as requested by the Benefits Counselor and walk-in payments.
- Answers telephones and directs calls.
- Supports front office check-out procedures.
- Sends out testing procedures to outside facilities.
- Makes daily reminder calls and documents as verification.
- Monitors the fax server. Encounters paperwork into EMR system.
- Registers new patients; obtains all relevant demographic and insurance information.
- Requests and follows up on medical record requests prior to new appointment.
- Mails or emails new patient paperwork in a timely manner.
- Coordinates pre-appointment prep work for all new appointments.
Knowledge and Skills:
- Must be willing to travel between East Valley office locations with reliable transportation.
- Knowledge of insurance company’s procedures and policies.
- Knowledge of HIPAA rules & regulations preferred.
- Knowledge of governmental, legal and regulatory provisions related to collection activities.
- Proficiency in Microsoft Office, Word, Excel and Internet.
- Ability to use computer and office equipment.
- Excellent customer service skills.
- Excellent verbal and writing communication skills.
Education and Experience:
- 1-2 years’ medical experience required.
- Surgical and/or Medical Oncology experience strongly preferred.
We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.
Visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"