About this position

Position Summary

The COO plays a critical role in shaping the organization’s strategy and policymaking as a key leader within the Executive Leadership Team. This position oversees the seamless coordination and leadership of core business functions—Marketing, Sales, Operations, Finance, and Administration—ensuring the organization meets or exceeds its P&L objectives.

Key Responsibilities

Execute Business Strategy: Lead the development and implementation of strategies to meet and exceed P&L targets.
Leadership Accountability: Manage, guide, and hold the leadership team accountable for delivering on agreed-upon commitments.
Operational Integration: Ensure all key business functions are aligned and moving towards common goals, fostering a collaborative and high-performing team environment.
Problem-Solving: Tackle real business issues head-on, resolve conflicts, and maintain a healthy and cohesive leadership team.
Process Adherence: Ensure consistent adherence to core business processes and project management systems.
Collaboration with Visionary: Partner effectively with the Visionary, translating high-level ideas into actionable plans while maintaining mutual respect.
Effective Communication: Ensure key messages and strategies are cascaded across the organization, fostering clear and transparent communication at all levels.
Supervision: Oversee the VP of Sales and Marketing, VP of Operations, and VP of Finance and Administration, including Human Resources.

Key Competencies

Vision and Strategy: Ability to create and implement a compelling vision for the future.
Business and Financial Acumen: Utilize economic, financial, and industry data to drive improved business performance.
Talent Management: Lead systems to attract, engage, and retain top talent, holding management accountable for team development.
Engagement and Culture: Build an environment where employees are motivated to achieve company objectives.
Coaching and Development: Provide timely guidance and feedback to help employees enhance their skills and knowledge.
Results-Oriented: Demonstrate a strong commitment to executing results across the organization.
Customer Focus: Build strong relationships and deliver solutions that enhance the customer experience.
Communication: Present information effectively to a wide range of audiences.

Minimum Qualifications

8+ years of experience leading management teams to deliver on strategy and operations.
5+ years in the 3PL industry or equivalent, with a proven track record of business growth and scalability.

Preferred Qualifications

Experience successfully leading a company or division using the EOS Operating Model.