About this position
| SUMMARY | ||
| Dispatches service technicians to install, service, and repair oil burner systems, hot water appliances or air conditioning units by performing the following duties. | ||
| ESSENTIAL DUTIES AND RESPONSIBILITIES | ||
| + | Provide Back up to Customer Service team when situation required | |
| + | Reviews work orders from departments or complaints from customers and records type and scope of service to be performed. | |
| + | Prioritizes field service technician schedules according to urgency, resources and availability. | |
| + | Works with the field service supervisor to improve productivity, morale, and maintain a culture of providing exceptional service. | |
| + | Contacts supply vendors to verify availability of parts and equipment to ensure on time scheduled work performance. | |
| + | Receives progress update calls from service technicians by telephone, or in person. | |
| + | Informs workers of type and location of work to be performed and dispatches workers to job. Map reading skills are essential. | |
| + | Keeps a record of repairs, installation, removal of equipment or appliances, and hours required on each job. | |
| + | Responsible for securing and closing the building and the end of the shift. | |
| + | Contacts customers to provide updates on arrival and/or reschedule of appointments. | |
| + | Documents customer contact and/or customer issues and works to resolve problems. | |
| + | May be required to work from home during severe weather conditions | |
| + | May be required to interpret and apply labor contract language if applicable. | |
| SUPERVISORY RESPONSIBILITIES | ||
| Indirect supervision of 10-15 Service Technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. | ||
| QUALIFICATIONS | ||
| + | Proficient in Windows environment, (MS Office Suite, MS Outlook) and Web navigation. | |
| + | Ability to learn software applications that are required for successful job performance. | |
| + | Excellent communication and problem solving skills. | |
| + | Must be able to work in a team structured environment. | |
| + | Can perform satisfactorily when not directly provided with guidance and supervision | |
| + | Ability to juggle priorities | |
| + | Must have a personal cell phone that can be used for business purposes |
Salary Information
$25.0 - $30.0
Hourly Wage