About this position
Summary/Objective: Identifies, follows up on, and obtains patient account Missing Information in quick and efficient manner. Strictly follows established procedures and policies needed to meet the demands of required information and documentation in a regulated medical device company.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Responsible for making calls regarding outstanding paperwork and information
2. Responsible for obtaining assigned Missing Information and attaching/saving to patient account
3. Work closely with Tier 1 Customer Support and Tier 2 Customer Specialists
4. Utilize reporting, Outlook, and other tools to identify and complete assigned workload
5. As assigned, verify and add doctors, therapists and clinics
6. Flex to other roles in the Customer Service Department as needed
7. Must utilize and follow Chain of Command
Physical Demands: This is a sedentary role. Individuals may need to sit or stand as needed.
Position Type/Expected Hours of Work: Full Time/40 Hours
Preferred or Required Education and Experience: Excellent communication/phone skills, proficient in computers, High School/GED
Other Duties: Performs other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Equal Opportunity Employer
Bobbie Ray
HR Manager
Joint Active Systems, Inc.
Phone: 217-342-3412 EXT:4118
Fax: 217-540-7557
Salary Information