CENTRALIZED SCHEDULER NURSE

Healthy Connections is seeking a Scheduling Specialist Nurse to join our clinical support team at the Mena Headquarters. This is a phone-based role that serves as a vital connection point between patients, providers, and clinical teams. The Scheduling Specialist Nurse supports provider nurses with medication refills, test results, Updox staff queues, prior authorizations, and appointment coordination while ensuring clear, professional communication at every interaction.

This is not a new position, but it is an essential one within our care model. The work is steady and fast-moving, requiring strong organization, clinical awareness, and the ability to manage multiple priorities throughout the day. Healthy Connections provides complete training and onboarding to support success in the role, and experience with EMR systems, Updox, and clinical scheduling workflows is strongly preferred. For individuals who demonstrate initiative and strong performance, there is opportunity for professional growth within the organization.

Key Responsibilities

Patient Relations

• Answer and return patient calls in a professional, courteous, and timely manner.
• Identify patient concerns and chief complaints and route clinical calls appropriately.
• Serve as a system navigator and primary point of contact for patients and families.
• Provide patient education, self-management coaching, and care coordination support.
• Assist with coordination of specialty services, behavioral health services, and 340B pharmacy program benefits.
• Accurately enter and update patient information in the electronic medical record (EMR).
• Maintain strict patient confidentiality and HIPAA compliance at all times.

Clinical & Team Support

• Assist provider nurses with medication refills, test results, Updox staff queues, and prior authorizations.
• Participate in meetings, trainings, and quality improvement activities.
• Support Patient-Centered Medical Home (PCMH), Meaningful Use, and other organizational initiatives.
• Collaborate with clinical departments and community partners to support continuity of care.
• Assist with patient calls and triage per established protocols.

Administrative Responsibilities

• Support scheduling workflows, prescription refill processes, and medical records management as needed.
• Maintain required licensure and continuing education.
• Ensure accurate documentation and adherence to organizational policies and procedures.
• Help maintain an efficient, organized scheduling office environment.
• Contribute to departmental and organizational performance goals.
• Perform other duties as assigned to support clinic operations.

Qualifications

• Licensed Practical Nurse (LPN), Medical Assistant, or four years of supervised nursing experience required.
• Current Basic Life Support (BLS) certification required.
• Bilingual (Spanish) skills preferred but not required.
• Working knowledge of Microsoft Office and electronic systems.
• Strong organizational, communication, and customer service skills.
• Ability to work independently, prioritize tasks, and problem-solve effectively.
• Ability to establish and maintain professional, respectful relationships with patients and staff.
• Willingness to travel to other clinic locations or meetings as needed.

Work Schedule & Conditions

• Full-time position, 40 hours per week.
• Primarily sedentary work with extended periods of sitting.
• Minimal lifting required.
• OSHA high-risk position with required safety and infection control training.

Benefits

• Competitive hourly pay.
• Comprehensive benefits package including health, dental, and life insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Discounted medical and dental services for employees.

Equal Opportunity and Civil Rights Statement

Healthy Connections, Inc. is an Equal Opportunity Employer and Provider.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaintfilingcust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all required information and send it to:
U.S. Department of Agriculture, Director, Office of Adjudication,
1400 Independence Ave., S.W., Washington, D.C. 20250-9410,
Fax: (202) 690-7442 or email at program.intake@usda.gov.