JOB SUMMARY | The Operations Data Analyst is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards.
This position will play a critical role in helping Occam become a data-driven culture by transforming data into actionable insights that drive strategic business decisions for the company. The ideal candidate will have strong analytical skills, a passion for data, and the ability to communicate complex findings clearly and concisely. This position will work closely with the VP Market Access Operations and Account Directors to understand their data needs and provide analytical solutions. In addition, this candidate will play a crucial role in building and optimizing our data pipeline to ensure efficient data flow and integration from various sources.
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JOB DUTIES | - Collaborate with program team leadership to understand their business insights needs, including metrics tracking, dashboard creation, and report generation.
- Define and monitor KPIs, conduct deep data analysis to uncover opportunities, and deliver actionable insights to drive business success.
- Develop, implement, and maintain impactful dashboards, reports, and metrics, ensuring data integrity and validity.
- Present findings and recommendations clearly to key stakeholders across the company.
- Manage multiple projects and clients simultaneously in a fast-paced, results-driven environment.
- Process and analyze large datasets to identify trends, patterns, and insights
- Own the strategy created by the VP Market Access Operations to develop daily, weekly, and monthly dashboard for reporting both within Occam and to client’s leadership teams.
- Continuously improve data processes and methodologies to enhance efficiency and accuracy
- Conduct ad-hoc analysis to support various business initiatives and projects
- Document processes and methodologies to ensure knowledge sharing and continuity
- Develop tools and frameworks to improve data accessibility and usability for stakeholders
- Leverage API connections to integrate data from various external and internal sources, ensuring seamless data flow
- Ensure data quality by implementing data validation and cleansing procedures
- Design and implement data models and queries to extract and aggregate data for reporting purposes
- Provide necessary technical coaching, mentoring, and training across multiple stakeholder groups to drive adoption of the Data Platform across the organization
- Handle sensitive information in a confidential manner.
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TRAINING, EDUCATION, EXPERIENCE | - College degree (i.e. – Business, Analytics, Statistics, Engineering, Computers, Science, or similar) or relevant work experience in a numbers or data-driven environment
- 3+ years of experience as a Data/Business Analyst creating solutions using business intelligence tools (i.e. Microsoft Power Platform, Qlik or Tableau).
- Strong call center background and a dedication to quality & improvement
- Experience working in a patient services organization, call center, hub or pharmaceutical/biotech a plus
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REQUIREMENTS | - Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
- Experience delivering results in a fast-paced, deadline driven environment
- Ability to interact effectively and confidently with senior management
- Ability to identify opportunities for improvement in processes & associate performance.
- Excellent oral, written and presentation skills; ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality
- Ability to break down complex problems and projects into manageable goals and align data initiatives with the overall Data Platform Strategy.
- Ability to influence across all levels of the organization and to partner effectively with cross-functional teams.
- Highly motivated self-starter with ability to work efficiently with minimal supervision and direction.
- Willing to work outside normal business hours as needed to collaborate with international colleagues
- Strong problem-solving skills, quick learning ability, and a proactive approach to project completion.
- Organized and attentive to detail
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