About this position

Advanced Clinical Applications Specialist, Women's Health (West)

Territory: United States - West
Travel: This position requires up to 75% travel which may include some weekends

Who We Are

Boston Imaging serves as the U.S. headquarters for Samsung Healthcare’s Ultrasound and Digital Radiography businesses, overseeing nationwide sales, marketing, service, and distribution. Our advanced imaging technologies are trusted by leading healthcare institutions around the world to enhance patient care, improve satisfaction, and increase workflow efficiency.

As part of Samsung Healthcare USA, Boston Imaging works alongside NeuroLogica to deliver Samsung’s full portfolio of imaging solutions, including Ultrasound, Digital Radiography, and Computed Tomography. Backed by the global strength of Samsung Electronics, we are advancing medical imaging at an unmatched rate of innovation, developing customer-centric solutions quickly and with passion to address the real challenges clinicians face every day.

Guided by a vision to make the world a healthier place, Boston Imaging empowers healthcare providers with technology that helps them diagnose more confidently, deliver care more quickly, and do so in a cost-effective way. By continually refining today’s solutions and accelerating the breakthroughs of tomorrow, Samsung Healthcare remains at the forefront of an ever-evolving healthcare landscape.

Role Description

Responsible for providing parallel collaboration and interaction with the Clinical Applications Leader, Strategic Accounts Leader, Clinical Marketing Leader and Sales/Clinical Field Leaders to maintain and expand relationships with strategically important large customer accounts. The Advanced Applications Specialist supports the entire range of Samsung Ultrasound products and services, while leading the customer account clinical planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

Key duties and responsibilities, other duties may be assigned:

Establishes productive, professional relationship with key personnel in assigned customer accounts.
Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
Proactively communicate and update the leadership team in a timely and responsive manner.
Collect Voice of the Customer (VOC) feedback and effectively communicate with the product team.
Assist Clinical Education Leaders in development and mentorship of new CAS team members.
Support the development and mentorship of the Clinical Applications Team within region, fostering a collaborative, positive and high-performing work environment.
Provide clinical applications support as required for KOLs, large key and strategic customer product demonstrations and installations.
Provides clinical management support for ultrasound reporting interfaces and networking.
Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Analyzes strategic accounts educational needs in ultrasound and plans as well as delvers solutions.
Work with the Clinical Leaders to coordinate team schedules and resource planning to support customer visits, and product demonstrations to maintain maximum efficiency of Samsung investments.
Maintain all industry certifications.
Achieves strategic customer objectives defined by company management.
Maintains high customer satisfaction ratings that meet company standards.
Supports scientific meetings and trade shows.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

BA/BS in Business Administration, Communications, Marketing, or other related discipline preferred.
8 years of experience in Clinical Sales preferred; experience with large capital equipment preferred as is business-to-business experience; Must have a documented track record in successful selling and the ability to identify and develop new business opportunities.
Strong presentation skills and the ability to perform clinical and product training to all levels of customers
Ability to direct teams and implement successful plans.
Experience in working with key opinion leaders at a national level
Knowledge and understanding of policies and competitive dynamics in healthcare industry
Ability to communicate and work effectively within a shared services business model to leverage new products for market share growth
Ability to communicate with engineers, technical support personnel, doctors, clinicians and health care professionals on issues relating to product performance, and the health care industry generally
Experience in 3rd party reporting management
Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment.
Must be highly motivated, possess leadership skills, and can contribute to the company’s development.
Willing to travel internationally and overnight.
Valid driving license and satisfactory driving record is mandatory, and background and drug testing (pre- and post-employment) is required.
Must be able to handle more than one project and task in unison.
Ability to act in an autonomous role with little, if any, management direction.
Must be a result oriented, team player, people person.
Budget, expense, and resource management experience required.
Customer focused and oriented.
Very detailed and organized.
Must have and exhibit excellent presentation skills in small and large groups situations.
Social media experience with LinkedIn, YouTube, Face Book, Twitter and other web media outlets
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Computer Skills

Comfortable with technology, be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint, as well as Outlook, Internet Explorer, and Google Chrome
Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable.
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management.

Competencies

High attention to detail
Understanding of terminology and ability to share and communicate timely, and effectively both verbally and written.
Ability to organize and prioritize tasks resulting in consistent productivity.
Function within and support a team environment and build strong working relationships.
Dependable and punctual
Meet accuracy and productivity goals
Good problem-solving skills, ability to evaluate situations and prioritize factors in decision making.
Self-motivated, utilize available resources for self-improvement and development.
Flexible: able to follow directives and accomplish tasks outside of normal duties
Maintain active credentials of industry certifications

Travel Requirements

Willingness to travel internationally, overnight, and on weekends with 75% travel required
Must have a valid driver’s license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required

Physical Requirements

Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds
Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
Must be able to sit and/or drive for long periods of time when travelling
Must be able to stand for long periods of time (8-15 hours) for multiple days
Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
Interaction with x-ray devices; for this reason, strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
The noise level in the work environment is occasionally very loud.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

Benefits

We offer a comprehensive benefit package which includes:

Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution)
Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
Vision (Blue Cross Blue Shield): 100% company paid
Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
401k Retirement (Fidelity): 100% company match up to 5%
Tax Deferred Health Care Savings Programs
Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.