About this position
ITS Assistant Manager – Data, Security, Platforms & Enterprise Systemsat Pacific Smoke International Inc. Hybrid (4 day on-site) Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without the people who build, design, and support it. We’re looking for an ITS Assistant Manager to join our scaling organization. At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned ITS Assistant Manager to join our dynamic team located in Markham. What’s important to us: We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Accountability, Teamwork. Position OverviewThe ITS Assistant Manager is a senior technical contributor and delivery lead responsible for enterprise data and analytics, IT operations security, platform reliability, and complex system integrations, including Magento eCommerce and ERP platforms. This role bridges strategy and execution — driving technical solutions, enforcing security and operational standards, and ensuring scalable, resilient systems aligned with business growth.
ResponsibilitiesData & Analytics EngineeringDesign, support, and optimize enterprise data pipelines, reporting architectures, and analytics platformsEnsure data integrity, lineage, and governance across ERP, eCommerce, and downstream reporting systemsDevelop and maintain operational dashboards, KPIs, and analytical models to support business decision-makingCollaborate with stakeholders to translate business requirements into technical data solutionsSupport ETL/ELT processes, data reconciliation, and performance optimizationIT Operations & Security EngineeringSupport and enhance IT operations frameworks to ensure system availability, performance, and resilienceImplement and maintain security controls, including access management, logging, monitoring, and vulnerability remediationSupport identity and access management (IAM), least-privilege enforcement, and role-based access controlsParticipate in incident response, root cause analysis, and remediation planningSupport internal and external audits, security assessments, and compliance initiativesContribute to IT policies, standards, and operational documentationIT Project & Delivery ManagementLead and support complex, multi-system IT initiatives involving ERP, eCommerce, integrations, and data platformsOwn technical planning, risk identification, dependency management, and execution trackingCoordinate internal teams, third-party vendors, and service providersManage technical documentation, change management, and deployment readinessEnsure projects align with architectural standards, security requirements, and operational best practiceseCommerce Platform (Magento) OperationsOwn technical oversight of Magento platform operations, performance, and stabilitySupport deployments, upgrades, patching, and third-party extensionsOversee integrations with ERP, payment gateways, logistics, CRM, and analytics platformsMonitor application performance, error logging, and transaction flowsSupport incident resolution related to order processing, pricing, inventory, and customer experienceERP Systems & IntegrationsProvide technical leadership for ERP system support, enhancements, and integrationsSupport configuration changes, testing cycles, and release managementEnsure data consistency and transactional integrity between ERP, Magento, and peripheral systemsSupport API-based and middleware-driven integrationsPartner with business teams to optimize ERP-driven workflows and controlsQualificationsBachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline5–8 years of progressive IT experience across enterprise systems, platforms, or operationsStrong experience in data analytics, reporting platforms, or data engineering conceptsProven experience supporting IT security controls, operational monitoring, and incident responseHands-on experience with Magento (Adobe Commerce) operationsExperience supporting or administering ERP systems (e.g., finance, supply chain, manufacturing modules)Solid understanding of enterprise integrations, APIs, and data flowsDemonstrated experience delivering complex IT projects
Technical Skills & KnowledgeData platforms, reporting tools, and dashboarding solutionsSQL and data analysis conceptsApplication and infrastructure monitoringSecurity best practices (IAM, logging, vulnerability management)ITIL-aligned operations and service management conceptsCloud and on-prem hybrid environmentsVendor and system integration managementLeadership & Professional CompetenciesStrong technical problem-solving and analytical mindsetAbility to communicate complex technical concepts to non-technical stakeholdersStrong organizational and prioritization skillsComfortable operating in a fast-paced, operationally critical environmentProactive, accountable, and detail-orientedNice to HaveExperience with cloud-native or SaaS platformsKnowledge of cybersecurity frameworks (ISO 27001, NIST, SOC)Experience in regulated, retail, eCommerce, or manufacturing environmentsExperience with DevOps, CI/CD, or automation toolsWhat you can expect from Pacific Smoke International: At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer: -A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonus-Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential-Three weeks of Vacation-Awards for top performers and employee tenure-A unique opportunity to build, grow and leave your impact on a US$25-billion industry-To work with a group of people who are humble, supportive, and care about our customers-Product at distributor pricing to all employees -Company events If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment. Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply. While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted. Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.
The successful candidate brings deep technical understanding, strong project execution skills, and the ability to operate across infrastructure, applications, data, and security domains.
ResponsibilitiesData & Analytics EngineeringDesign, support, and optimize enterprise data pipelines, reporting architectures, and analytics platformsEnsure data integrity, lineage, and governance across ERP, eCommerce, and downstream reporting systemsDevelop and maintain operational dashboards, KPIs, and analytical models to support business decision-makingCollaborate with stakeholders to translate business requirements into technical data solutionsSupport ETL/ELT processes, data reconciliation, and performance optimizationIT Operations & Security EngineeringSupport and enhance IT operations frameworks to ensure system availability, performance, and resilienceImplement and maintain security controls, including access management, logging, monitoring, and vulnerability remediationSupport identity and access management (IAM), least-privilege enforcement, and role-based access controlsParticipate in incident response, root cause analysis, and remediation planningSupport internal and external audits, security assessments, and compliance initiativesContribute to IT policies, standards, and operational documentationIT Project & Delivery ManagementLead and support complex, multi-system IT initiatives involving ERP, eCommerce, integrations, and data platformsOwn technical planning, risk identification, dependency management, and execution trackingCoordinate internal teams, third-party vendors, and service providersManage technical documentation, change management, and deployment readinessEnsure projects align with architectural standards, security requirements, and operational best practiceseCommerce Platform (Magento) OperationsOwn technical oversight of Magento platform operations, performance, and stabilitySupport deployments, upgrades, patching, and third-party extensionsOversee integrations with ERP, payment gateways, logistics, CRM, and analytics platformsMonitor application performance, error logging, and transaction flowsSupport incident resolution related to order processing, pricing, inventory, and customer experienceERP Systems & IntegrationsProvide technical leadership for ERP system support, enhancements, and integrationsSupport configuration changes, testing cycles, and release managementEnsure data consistency and transactional integrity between ERP, Magento, and peripheral systemsSupport API-based and middleware-driven integrationsPartner with business teams to optimize ERP-driven workflows and controlsQualificationsBachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline5–8 years of progressive IT experience across enterprise systems, platforms, or operationsStrong experience in data analytics, reporting platforms, or data engineering conceptsProven experience supporting IT security controls, operational monitoring, and incident responseHands-on experience with Magento (Adobe Commerce) operationsExperience supporting or administering ERP systems (e.g., finance, supply chain, manufacturing modules)Solid understanding of enterprise integrations, APIs, and data flowsDemonstrated experience delivering complex IT projects
Technical Skills & KnowledgeData platforms, reporting tools, and dashboarding solutionsSQL and data analysis conceptsApplication and infrastructure monitoringSecurity best practices (IAM, logging, vulnerability management)ITIL-aligned operations and service management conceptsCloud and on-prem hybrid environmentsVendor and system integration managementLeadership & Professional CompetenciesStrong technical problem-solving and analytical mindsetAbility to communicate complex technical concepts to non-technical stakeholdersStrong organizational and prioritization skillsComfortable operating in a fast-paced, operationally critical environmentProactive, accountable, and detail-orientedNice to HaveExperience with cloud-native or SaaS platformsKnowledge of cybersecurity frameworks (ISO 27001, NIST, SOC)Experience in regulated, retail, eCommerce, or manufacturing environmentsExperience with DevOps, CI/CD, or automation toolsWhat you can expect from Pacific Smoke International: At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer: -A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonus-Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential-Three weeks of Vacation-Awards for top performers and employee tenure-A unique opportunity to build, grow and leave your impact on a US$25-billion industry-To work with a group of people who are humble, supportive, and care about our customers-Product at distributor pricing to all employees -Company events If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment. Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply. While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted. Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.