Clinic Manager

The Clinic Office Manager is responsible for overseeing the daily operations of the clinic to ensure efficient, compliant, and high-quality patient care. This role manages administrative functions, staff coordination, scheduling, patient flow, and office systems. The Office Manager serves as a key liaison between providers, staff, and patients, ensuring smooth clinic operations, adherence to healthcare regulations, and a positive patient experience. 

Responsibilities
The Clinic Manager is responsible for overseeing daily operations, ensuring efficient clinic performance, regulatory compliance, and excellent patient care. Duties include, but are not limited to:

• Manage and support clinic staff in daily operations, providing guidance and resolving operational issues.
   
• Oversee administrative functions including bookkeeping, managed care operations, deposits, billing, and receptionist coverage.
   
• Direct and monitor retail sales and inventory management.
   
• Ensure compliance with all healthcare regulations, patient care standards, and confidentiality requirements.
   
• Supervise fee collection, account reconciliation, and reporting requirements in a timely and accurate manner.
   
• Lead all aspects of employee management including recruiting, onboarding, training, scheduling, performance management, and compliance with HR policies.
   
• Conduct regular staff meetings, communicate policy changes, and foster a positive, team-oriented work environment.
   
• Manage employee performance through coaching, feedback, and performance evaluations.
   
• Coordinate provider and staff meetings to improve service quality, operational efficiency, and patient safety.
   
• Prepare, recommend, and monitor the clinic budget, goals, and objectives in collaboration with staff and leadership.
   
• Serve as liaison with external partners such as accountants, bookkeepers, and benefits providers.
   
• Demonstrate strong skills in communication, adaptability, teamwork, multi-tasking, and independent problem-solving.
•  Preparing agendas, documenting minutes, and maintaining attendance records for staff meetings.
   
• Conducting monthly meetings with providers to review clinic reports and gather feedback.
   
• Producing and analyzing financial reports, including budget variances, balance sheet, income statement, accounts receivable, and physician productivity.
   
• Providing project updates, including scope, budget status, and critical timelines.
   
• Tracking and reporting on staff training, education, and development activities.
   
• Communicating updates to policies and procedures as required.
   
• Performing additional reporting responsibilities as assigned.

Education and Experience

• Minimum 5 years of supervisory or management experience in a healthcare setting, with a proven ability to lead teams, manage multiple functions, and build strong, positive relationships.
   
• 5+ years of experience working with electronic medical records (EMR) systems.
   
• 5+ years of direct patient or customer-facing healthcare service experience, with a demonstrated commitment to delivering high-quality patient care.
   
• Experience collaborating with and supporting physicians and providers in a fast-paced, high-expectation environment.
   
• Background in process improvement; Lean Six Sigma or related training preferred.
   
• Strong written, verbal, and interpersonal communication skills.
   
• Proficiency in Microsoft Office Suite.
   
• Bachelor’s degree in Healthcare Administration or related field; equivalent experience may be considered.

Certificates, Licenses, and Registrations

• Current CPR Certification (required)
   
• Current TB clearance (required)
   
• Additional healthcare-related certifications or licenses preferred