Front Office Specialist

Position Summary:

The Patient Services Specialist is responsible for ensuring a seamless and positive experience for patients throughout their interaction with the clinic. This role includes managing appointments, verifying patient information, and serving as a liaison between patients and various departments while upholding the highest standards of service and compliance.

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Key Responsibilities:

Scheduling & Appointment Management

• Schedule appointments for medical providers, labs, Mental Health, Bliss Cares, Care Management, and Bliss Wellness.
• Coordinate and schedule patient leads received through the website.
• Confirm upcoming appointments and follow up on missed or canceled visits.
• Access and collect $50 appointment no-show/cancellation fee.
• Reschedule and cancel appointments across all departments as needed. 
• Proactively chart-check next-day appointments to resolve outstanding issues in advance.
• Reschedule provider schedules due to meetings, training, or vacation time.
• Ensure patient compliance with clinic guidelines, including mental health and care management appointments, HIV/Prep follow-ups, and required labs.

Patient Interaction & Office Flow

• Check in and check out patients efficiently and courteously.
• Ensure smooth patient flow throughout the clinic.
• Address and resolve patient questions or concerns before departure.
• Serve as a liaison between patients and departments to facilitate communication.

Administrative & Data Entry

• Accurately enter new patient demographics and update existing records.
• Scan and upload patient identification, insurance cards, and proof of address.
• Clean up outdated "ticklers" in patient charts.
• Manage lunch schedules for Medical Representatives.
• Perform additional duties as assigned in an efficient and timely manner.
• Update leader daily of status of daily tasks. 

Insurance & Billing

• Verify patient insurance and check eligibility.
• Communicate and collect applicable co-pays, co-insurance, and outstanding balances.

Phone & Communication Duties

• Answer all incoming calls by the second ring with appropriate greeting and professionalism.
• Make outgoing calls to move-up appointments for treatment or any appointments needed by the clinical team.
• Transfer calls appropriately announce the caller’s name and reason for the call before transferring, no blind transfers.
• Respond to Athena messages, and emails by the end of each business day.

Compliance

• Adhere to HIPAA and clinic confidentiality standards at all times.

Minimum Requirements

• High school diploma
• 2+ years’ experience in medical practice or similar setting
• eClinical Works (eCW) experience preferred

Job Type: Full-time

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Setting:

• Medical

Schedule:

• Monday to Friday
• No weekends

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible