About this position
Description:
Job Title: Accounts Receivable Collector
Branch: 999
Department: Administration
Reports To: Office Manager
Position Summary
The Accounts Receivable Collector is responsible for managing and collecting outstanding customer balances, ensuring timely payments, and maintaining accurate account records. This role serves as a key point of contact for customers regarding billing inquiries and works closely with internal teams to resolve discrepancies and maintain healthy cash flow. This is a collaborative, in-office position that supports and interacts daily with the AR and administrative teams.
Key Responsibilities
- Review weekly AR aging reports and prioritize follow-up activity.
- Contact customers via phone and email regarding past-due balances.
- Process credit card payments and record transactions accurately.
- Research and resolve payment discrepancies, accounts on hold, and unapplied cash.
- Respond to customer inquiries related to invoices, statements, and account activity.
- Document all collection efforts and maintain up-to-date notes in ERP system.
- Collaborate with internal teams (Billing, Sales, Service) to address account issues.
- Support month-end closing and year-end audit activities as needed.
- Contribute positively to a team-oriented, in-office work environment.
- Perform other related duties as assigned.
EDUCATION REQUIREMENTS
- Requires high school diploma or equivalent required; business or accounting coursework preferred.
EXPERIENCE REQUIREMENTS
- 1 - 3 years experience in in accounts receivable, collections, or bookkeeping.
- Strong understanding of billing processes and AR best practices.
- High attention to detail and accuracy with numerical data.
- Excellent written and verbal communication skills.
- Strong customer service and problem-solving abilities.
- Ability to work in a team-based, in-office environment.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficient with computers, data entry, and standard office software.
SPECIAL REQUIREMENTS
- Employees must complete required courses as described by Human Resources for all employees.
- This description presents the major responsibilities required for this job title.
- Individual positions may require the performance of additional duties as assigned.
BUDGET RESPONSIBILITY
- Secure and maintain work environment, PC, Phone and other assigned equipment.