About this position

Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Senior IT Specialist – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

Summary

We are looking for an experienced Sr. IT Specialist who has professional experience and strong technical knowledge of Mac and Windows OS, and other relevant software. The person should be familiar with the fundamentals of cybersecurity, specifically email phishing. The role will involve providing general IT and desktop support, system access and application support, and asset and endpoint management. Additionally, the Sr. IT Specialist will supervise a team of IT specialists and manage the daily operations for the department.

What you’ll be doing:

IT Administration and End-User Support
- Implement, and maintain enterprise identity and access management solutions across Okta, Azure AD, and Google Wo rkspace
- Manage and optimize endpoint deployment and lifecycle management for Apple and Windows devices using Kandji and other tools
- Administer and enhance Jira Service Desk workflows to improve IT service delivery and user experience
- Develop and maintain automation workflows using Zapier and n8n to streamline repetitive tasks and integrate disparate systems
- Configure and monitor security tools, including CrowdStrike and Datadog, to maintain organizational security posture
- Document processes, procedures, and system configurations in Notion
- Collaborate with cross-functional teams via Slack and other communication platforms
- Participate in on-call rotation for critical infrastructure support
- Ensure compliance with security policies and industry best practices
- Lead and provide technical support to employees across all locations via Slack, email, Jira tickets, and remote sessions (e.g., Zoom).
- Oversee troubleshooting and resolution of issues on Mac and Windows computers, mobile devices, and other company technology.
- Monitor and manage automated processes for user account creation, access provisioning, password management, and employee offboarding to maintain data integrity and security.
- Ensure departing employees are promptly and securely removed from all relevant systems through automated offboarding workflows.
- Conduct quarterly audits of applications to verify accurate and consistent implementation of access controls.
- Provide essential support for software installation, updates, configuration, and hardware setup, troubleshooting, and maintenance.
- Schedule and coordinate shipment and retrieval of laptops during onboarding and offboarding, and manage device repairs, procurement, and destruction of obsolete equipment in collaboration with third-party vendors.
- Continuously monitor system performance and proactively address potential issues to minimize downtime and maintain seamless operations.
IT Security Tasks
- Serve as a backup for monitoring and responding to phishing email reports, ensuring timely identification and mitigation of threats.
- Collaborate with the IT Security Analyst to review existing CVEs and assist in developing effective remediation strategies.
- Contribute to the evaluation and improvement of internal workflows, identifying opportunities to streamline and enhance security and operational processes.
Team Management
- Lead, supervise, and mentor a team of IT specialists, fostering a collaborative and supportive environment.
- Delegate tasks and manage workload to ensure efficient department operations.
- Oversee projects assigned to Junior IT Support staff, providing guidance and assistance as needed.
- Conduct performance reviews, provide constructive feedback, and develop training programs to enhance team skills and knowledge.
- Work closely with other teams and stakeholders to support and complete IT projects.
- Send regular progress reports to both the client and eFlex, sharing updates from IT Support, IT Security, and Risk and Compliance teams.

Qualifications and Requirements:

1–2 years supervising IT professionals
Identity & Access Management (3+ years)
- Okta identity and access management platform
- 1Password enterprise password management
- Azure Active Directory/Entra ID
- Microsoft Azure cloud services and administration
Endpoint Management (3+ years)
- Kandji MDM for macOS device management
- Apple hardware support and deployment (macOS, iOS)
- Windows hardware support and deployment
TSM & Automation (3+ years)
- Jira and Jira Service Desk administration and workflow design
- Zapier automation and integration development
Collaboration & Productivity Tools (3+ years)
- Slack workspace administration and integration management
- Notion workspace administration and knowledge management
- Google Workspace administration and security controls
- Google Workspace collaboration tools (Drive, Docs, Meet, etc.)
- Office 365/Microsoft 365 administration
AI & Emerging Technologies (2+ years)
- Claude AI implementation and integration
- Google Gemini AI tools and integration

Technical Skills

Strong expertise in macOS and Windows operating systems
Experience managing Microsoft Azure cloud services
Solid understanding of networking fundamentals (VPN, connectivity, authentication)
Experience with enterprise security tools (CrowdStrike, Datadog)
Strong documentation and knowledge management discipline

Soft Skills

Excellent analytical and problem-solving skills
Strong communication and stakeholder management abilities
Ability to thrive in a fast-paced, high-growth environment
Continuous learner mindset with focus on innovation

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!