VP, Partner Success

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. 

At Campspot, our goal is to help campground operators grow businesses and deliver great guest experiences. We’re looking for a VP, Partner Success who is deeply customer-centric—a leader who sees our customers as partners, takes pride in earning their trust every day, and is passionate about helping campground operators succeed.

This is a senior, highly visible role that serves as the steward of Campspot’s customer relationships after the sale. You’ll lead our post-sale organization—from implementation and onboarding through support, training, retention, and expansion—and you’ll help us scale a customer experience that is responsive, reliable, and rooted in genuine partnership.

What you’ll lead

You will oversee leaders and teams responsible for:

• Implementation / Onboarding
• Customer Support (phones + tickets, knowledge management, quality, and scalable resourcing)
• Account Management (SMB, Mid-Market, Enterprise)
• Customer Training / Enablement
• Customer Operations (insights, process, tooling, and operating cadence)

What you’ll do

• Champion the customer voice. Ensure Campspot consistently shows up for customers with empathy, urgency, and follow-through—especially when issues matter most.
• Be a trusted partner to campground operators. Build strong, durable relationships with key customers and ensure we understand their goals, seasonal realities, and operating constraints.
• Raise the bar on service. Set clear customer-facing standards for responsiveness and quality, and build systems that consistently meet them at scale.
• Build an operating cadence. Create a metrics-driven rhythm across onboarding, support, and account management—so we learn quickly, improve continuously, and deliver predictable outcomes.
• Improve the onboarding experience. Ensure customers have a clear, supported path to go-live and see value quickly—especially our highest-value and most complex operators.
• Develop retention and growth playbooks. Establish best practices for renewals, expansion, and proactive engagement so customers feel cared for—not managed.
• Partner cross-functionally. Work closely with Sales, Product, and Engineering to reduce friction, improve reliability, and turn customer feedback into measurable improvements.
• Coach and develop leaders. Build a strong culture of ownership, learning, and customer-first decision-making—strengthening the team through clarity and coaching.

What success looks like

• Customers describe Campspot as responsive, reliable, and genuinely invested in their success
• Faster time-to-value and a smooth onboarding experience that respects customer time and seasonality
• Consistently high-quality support experiences—especially during critical operating moments
• A post-sale org that runs with clear ownership, strong operating discipline, and continuous improvement
• Strong executive engagement and multi-threaded relationships across key customers

What we’re looking for

• 10+ years leading customer-facing teams in B2B SaaS (implementation, support, CS/AM)
• 5+ years managing managers; ability to scale through leaders
• A customer-first mindset: you balance empathy with high standards and follow-through
• Strong operational and analytical rigor (KPI ownership, staffing models, segmentation, process improvement)
• Executive presence and experience handling senior stakeholder conversations and customer escalations
• Ability to partner deeply across Sales, Product, and Engineering to drive outcomes

Location & travel

• We are looking to hire in-office with option to move to hybrid over time, initially considering candidates only in the Grand Rapids, MI or Denver, CO metro areas.
• Travel expected: ~1x/month, including visiting customers and team locations
  
  

Compensation and Benefits

• Anticipated starting annual salary: $160k-$200k
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment
• Employee camping credit to encourage getting outdoors and experiencing our product!

Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products: 

1. Campspot Management Software (https://software.campspot.com/) is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. 

2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.