Logistics Associate

Responsibilities

• Receive and fulfill orders in a timely, efficient manner.
• Track all orders via the company's delivery software.
• Note inventory levels and alert supervisors to potential issues.
• Answer phone calls, process returns, and provide online customer service.
• Help manage current customer orders.
• Deal with a high volume of inbound phone calls.
• Maintain relationships with customers.
• Provide exceptional customer service.
• Solve customer problems in a timely manner.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their workspace as well as computer software programs.
• Be a professional representative of our company that other employees look up to.
• Support in the delivery of events by shipping equipment and help in any other ad-hoc initiatives necessary to ensure events run in a timely and efficient manner.

Qualifications

• High School diploma or GED equivalent preferred.
• Ability to communicate in English, Spanish would be an advantage.
• Prior experience working in a warehouse/fulfillment environment/customer service.
• The physical ability to stand, crouch, and lift objects up to 60 pounds throughout a standard workday.
• Showcases strong Interpersonal and Technical skills.
• Computer proficiency: Knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.
• Adaptability: Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
• Inspire the trust of others; work with integrity and ethically; uphold organizational values.
• Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decisions.
• Demonstrates persistence and overcomes obstacles, measures self against standard of excellence.
• Prioritize and plan work activities; use time efficiently; set goals and objectives; organize or schedule other people and their tasks.