Customer Service

Summary:  Assist in the sale of Lockmasters’ products, primarily door packages, to the current customer base, respond to customer while projecting a professional company image through phone and written interactions.

Essential Duties and Responsibilities: include the following:

• Learn to process customer orders, preferably with the ability to upsell and generate add-on sales
• Provide quotes, process customer orders, enter purchase orders
• Maintains all quote documentation with accurate pricing and configurations
• Follow up on customer inquiries/quotes
• Delivery of parts, as needed, to Production Shop 
• Utilization of Salesforce.com as CRM to capture customer notes/details 
• Recommend process improvements
• Assist in negotiating with freight companies on door freight, resolve any issues
• Assist in returning product when needed
• Work with other sales and customer service staff and provide assistance when needed
• Log-in to phone system
• Other duties as assigned by Estimators and Production Manager

Skills / Trainings / Certifications / Degrees 

• Ability to use PC and learn company computer system
• Working knowledge of Microsoft office programs (Outlook, Word, Excel, etc.) and Salesforce.com / CRM 
• Excellent phone skills

Competencies 

• Dependable and detail oriented
• Excellent customer service and work ethic
• Strong organization and time management skills
• Excellent communication, presentation and interpersonal skills
• Able to communicate in technical situations
• Ability to work independently or as part of a team
• Ability to lift, carry, push or pull medium weights, up to 75 pounds
• Confidentiality

 Education and /or Experience

• High School Diploma or GED
• Higher education is a plus