Senior IT Manager

About RentSpree

RentSpree is the nation's leading home rental software. Our award-winning product suite simplifies the entire rental journey—from applications and screening to payments and lease management. Our mission is to bring transparency, efficiency, and trust to agents, landlords, and renters alike.

With over 4 million users, partnerships with 300+ leading real estate companies and MLS platforms, and nine years of consistent growth, RentSpree is at the forefront of proptech innovation. Our award-winning solutions deliver automation and real-time insights that make renting faster, easier, and more secure for our customers.

RentSpree is a proud Forbes' Best Startup Employer and we were also ranked one of BuiltIn Seattle’s Best Places to Work. As one of the fastest-growing property tech startups in the U.S., we’re looking for talented problem-solvers to contribute meaningful impact as we scale. 

IT Manager - Global Operations (US & TH), Based in BKK

RentSpree operates primarily from the US, with our Bangkok office supporting backend and operational functions. As we continue to grow, our IT function plays a critical role in enabling secure, reliable, and scalable technology services across both locations.

In this role, you will own the foundation that keeps our business running, from endpoint management and automation to identity access governance and SOC 2 Type II compliance. You will help us answer key questions such as: How do we scale IT efficiently across time zones? How do we maintain strong compliance while enabling speed? How do we automate onboarding and SaaS governance without sacrificing security? And how do we build a global IT function that is resilient, scalable, and aligned with long-term company growth?

This is a high-impact leadership role. You will lead IT team members in Thailand, partner closely with Engineering, People & Culture, and Finance, and serve as a trusted technology partner to business leaders. You’ll thrive here if you are both strategic and hands-on. Someone who can define long-term, multi-year IT direction and organizational design while also improving ticket SLAs, refining automation workflows, or strengthening audit documentation.

This role requires flexibility to collaborate with US time zones, with flexibility based on business needs. You will support a distributed remote and hybrid team across multiple time zones, and occasional off-hours support may be required for critical incidents or major rollouts.

What You'll DoIT Operations & SupportOwn and scale global IT support for a remote and hybrid team across multiple time zones.Support and maintain MacOS, Windows environments.Define, measure, and continuously improve IT support KPIs (SLA adherence, MTTR, CSAT, automation rate).Design and evolve a scalable global support model (tiering, escalation, regional coverage).Drive ticket reduction through automation, self-service, and knowledge management.Device ManagementOwn global endpoint management strategy (Kandji or equivalent MDM).Implement zero-touch device enrollment, compliance policies, and automated configurations.Manage global IT inventory across US and Thailand. Standardize hardware and lifecycle policies to support scale and cost control.Oversee full asset lifecycle: procurement, assignment, replacement, and decommissioning.Identity & Access ManagementOwn identity and access management strategy, with Google Workspace as primary IdP.Lead user lifecycle management and access control.Automate provisioning for onboarding and offboarding.Implement least-privilege access models and periodic access reviews.Automation & SaaS AdministrationDesign and maintain IT automation workflows for accounts, devices, and applications.Centralize SaaS access management, approvals, and license governance.Rationalize and standardize enterprise tooling to reduce redundancy and improve security posture.Collaborate with Security & ComplianceOwn endpoint security, access security, and data protection.Lead IT compliance for SOC 2 Type II and internal IT audits.Maintain and enforce company-wide IT policies and standards.Partner with Engineering and Security on enterprise risk management.IT LeadershipBuild, develop, and scale a high-performing global IT organization in the US and Thailand, with flexibility to work in US time zones to ensure effective collaboration and team alignment.Ensure knowledge sharing and operational coverage for global support.Define and execute IT strategy aligned with business goals.Lead IT initiatives including system implementations, security projects, and process improvements.Act as a trusted technology partner for business stakeholders. Present IT performance, risk, and roadmap updates to executive leadership.Budget & Vendor ManagementBuild and own the annual global IT budget.Own vendor relationships and contracts (SaaS, hardware, security).Drive vendor consolidation and contract negotiations at scale.Optimize cost efficiency and ROI.Required Skills & ExperienceTechnicalStrong experience with MDM (Kandji or similar), Google Workspace, Apple Business Manager, and SOC2 Type 2 Compliance.Solid background in MacOS and Windows environments.Experience with IT automation, zero-touch deployment, SaaS administration, and SOC 2 compliance.LeadershipProven experience leading IT operations in a SaaS or technology company.Experience managing global, remote teams.Strong communication and stakeholder management skills.Personal AttributesHigh ownership and accountability.Process-oriented and security-minded.Able to balance business needs, user experience, and IT compliance.Qualities You Practice

These encompass our guiding principles and startup culture competencies:

Take full ownership and accountability: Drives projects from idea to execution, with pride, urgency, and a “do what it takes” mentality.Collaborate with clarity, candor, and respect: Communicate openly and courageously, offer and receive feedback well, and build trust through transparency and reliable partnership.Strive for excellence while staying humble: Driven with a bias for action, hold a high bar, think critically, and continuously look to improve.Bring a versatile, proactive mindset: Adapt to evolving needs, anticipate challenges, take initiative, be resourceful, and embrace opportunities to achieve high quality results.Innovate and learn fast: Experiment, learn from failure, and seek opportunities to introduce new methods or diverse ways of achieving results.Engage in healthy debate and commit as a team: Contribute ideas, challenge constructively, and align quickly for decisive action.AI is a core skill: Equip yourself to use AI in your daily workflow, boosting productivity, accelerating RentSpree’s growth, and building future-ready career skills in a world where AI literacy is essential.Why Join Us? Our Award-Winning Benefits & Culture

As a fast-growing startup, our culture is built on collaboration, curiosity, and the drive to build something meaningful together. From most comprehensive benefits starting on day one to an environment built on trust, respect, and belonging, we make sure our team feels supported every step of the way. Here’s what we offer:

Equity Options: Share in the value we’re creating—your work makes a real impact.Team-First Culture: Join a group of talented, supportive teammates who inspire each other to do their best work and celebrate every win.Learning & Development: Ongoing support for your growth through resources, coaching, and career development opportunities.Health insurance CoveragePlan for your future long term with Provident FundFlexible Vacation Policy: We trust you to take the time you need to rest and recharge.Holidays: Enjoy 13+ holidays throughout the year, as a part of our commitment to honoring culture, history, and time to recharge.Events: We make time to connect and celebrate through reimbursable weekly team lunches, game nights, events, and more, both in-person and remotely.Recognition Programs: Team members can recognize their peers with Sprees, which are redeemable for gift cards and/or donations to an organization of your choice, or nominate a colleague for a S.P.R.E.E. Award to spotlight above-and-beyond contributions, which may be rewarded with a spot bonus. Our Work Anniversary Program also honors employee milestones with personalized tokens of appreciation!Business Expense Allowance & Internet Reimbursement: Get the tools and support you need to do your best work.Parental Leave & Fertility Support: Inclusive benefits to support you and your family, wherever you are in life.Ready to Build Something Big?

We’re a team of talented, kind, and supportive people who take ownership, move with urgency, and strive for excellence. If you’re ready to roll up your sleeves and take on exciting challenges, we’d love to hear from you, even if you don’t meet every requirement!

EEO Statement

RentSpree is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RentSpree makes hiring decisions based solely on qualifications, merit, and business needs at the time.