SALES RECEPTIONIST

About UsBE&SCO Manufacturing designs and builds industry-leading tortilla, flatbread, and bakery equipment. We are seeking a professional and customer-focused Bilingual Sales Receptionist to serve as the first point of contact for customers and to provide administrative support to our Sales & Marketing team.

Job SummaryThe Bilingual Sales Receptionist plays a key role in delivering a positive first impression of BE&SCO. This position is responsible for greeting customers, handling incoming communications, routing inquiries appropriately, maintaining accurate contact records, and providing general administrative support across the Sales, Service, and Parts departments. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced office environment.

What You’ll DoAnswer, track, and route incoming phone calls professionally and courteously

Serve customers in person, by phone, and via email with a high level of customer service

Collect basic customer information and relay messages or requests to the Sales team

Schedule appointments, meetings, demos, and trainings as directed

Prepare, proofread, and process general correspondence and administrative documents

Assist with sales-related paperwork and documentation as instructed (non-ownership role)

Maintain accurate customer contact information and notes in Salesforce

Compose and distribute professional correspondence, emails, and documents

Maintain organized electronic and physical filing systems

Manage calendars and assist with meeting coordination

Assist with travel arrangements and expense documentation when requested

Create and update basic spreadsheets, reports, and presentations using Excel, Word, and PowerPoint

Order and maintain office supplies and coordinate equipment maintenance

Handle confidential information with professionalism and discretion

Support special projects and assist other departments as needed

Participate in team meetings and required training

Perform other administrative duties as assigned by the Sales & Marketing Manager

Requirements3–5 years of experience in a receptionist, administrative, or customer service role

Bilingual in English and Spanish (required)

Excellent verbal and written communication skills

Strong customer service skills with a professional and courteous demeanor

Proficiency with Windows, Outlook, Word, Excel, and basic CRM systems (Salesforce preferred)

Strong organizational, multitasking, and problem-solving skills

Ability to manage priorities, deadlines, and high call volumes

Strong attention to detail and accuracy

Comfortable using office equipment and technology

Ability to handle sensitive information with discretion

Ability to work independently and as part of a team

Ability to remain calm and professional when handling challenging customers

ScheduleMonday through Friday

8:00 a.m. – 5:00 p.m.

Physical RequirementsAbility to sit for extended periods of time

Frequent typing and computer use

Frequent telephone communication

Ability to complete detailed administrative work accurately

Ability to coordinate multiple tasks simultaneously

Work EnvironmentOffice-based work environment

Regular interaction with customers, including challenging situations

Occasional presence on the manufacturing floor where noise levels may be higher