About this position
Description:
- Manage execution of help desk tickets in a timely and efficient manner providing professional end-user support via telephone, email, etc.
- Perform basic troubleshooting and service of office printers, both local and networked.
- Be responsible for providing technical assistance and support related to computer systems, hardware, or software.
- Provide IT troubleshooting services such as, maintaining, installing, repairing and modifying computers/mobile devices and their associated business software.
- Provide technical resolution for client and internally reported issues on production and development systems.
- Plan and manage the installation, configuration, upgrade, repair, movement, and replacement of desktop PCs, laptops, and peripherals at the help desk level.
- Contribute to ongoing infrastructure and software development projects.
- Support systems involved in deployment, testing and production environments.
- Research, resolve, respond to, and document end user inquiries.
- Provide solutions and advice on technical issues.
- Use feedback from customers to improve problem-solving techniques and customer service.
- Document and analyze technical issues and customer interactions.
- Gather accurate technical information from customers on reported issues.
- Maintain accurate inventory for all IT hardware and software.
- Monitor and perform audits of computer systems and backups.
- Assist users with account creation, accessing, and using IT systems.
- Track and route problems and requests and document resolutions.
- Troubleshoot software/hardware performance issues.
- Answer all incoming calls and document the reported issue and all prominent details.
- Provide appropriate documentation on services provided and status updates as needed.
- Attend training sessions and conferences to stay current with best practices on how to help customers with technical issues.
- Performs other duties as assigned.
- 3+ years experience supporting and maintaining Cisco environments.
- BA/BS degree in computer science or equivalent combination of work-related experience and education.
- Two years help-desk support and computing experience with a high degree of fluency in computer literacy practices and procedures.
- Demonstrate knowledge of MS Office applications (Word, Excel, Outlook, PowerPoint, Access, and Project).
- Fluent in mechanisms such as peripherals
- Comfortable providing technical assistance and fixing issues that arise.
- Experience working with smart devices such as tablets.
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Working knowledge of Microsoft operating systems with working knowledge of LAN and WAN technologies.
- Able to multitask, demonstrating skills with evaluating, configuring, and troubleshooting multiple PC types and general business office peripherals.
- Working knowledge of imaging technology.
- Working knowledge of WiFi technologies as related to PC setup and enterprise systems.
- Ability to work independently with sound attention to detail.
- Ability to work a flexible schedule, travel as required between locations, and be on-call for IT coverage out of normal business hours.
Salary Information
$27.00 - $27.00
Hourly Wage