Rehab Clerical Assistant

ABOUT SHERIDAN MEMORIAL HOSPITAL

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital’s mission of excellence!

JOB SUMMARY

The Clerical Assistant performs administrative and office support activities to facilitate the smooth running and daily operation of Wyoming Rehab.

ESSENTIAL JOB FUNCTIONS

• Greet all guests and staff of Wyoming Rehab with excellent customer service and create an ideal experience for each person


• Answer phone calls according to Sheridan Hospital guiding principles and route as appropriate


• Schedule patient appointments and give patient copies of their schedules


• Act as a liaison between therapy team and HIM to correct errors related to scripts and documentation


• Act as back-up for front office lead as needed


• Research information for manager and therapy team as needed


• Schedule return to work and pre-work clients


• Check in patients as they arrive


• Perform pre-registration and registration duties for all new patients


• Send Plans of Care to physicians, record, and certify in Net Health as appropriate


• Scan/upload patient records, signed Plans of Care, etc.


• Maintain Art of Chat for cancellations and phone number accuracy


• Receive payments for Hoop Jam registrations, fitness center dues, and therapy supplies; record and file appropriately


• Discharge patients


• Maintain and update front desk therapy forms for staff as needed


• Run errands and make deliveries using personal automobile as needed


• Attend Huddle


• Perform opening and closing duties as indicated


• Work with other clerical staff to complete daily tasks in an equitable fashion


• Maintain professional appearance at all times

POSITION QUALIFICATIONS

Education, Experience and License

• High school diploma or general equivalency diploma (GED), required.


• Previous general office experience, preferred.

Additional Skills

• Effective communications skills, both oral and written.


• Ability to communicate information in a logical manner.


• Ability to analyze and use good judgment.


• Ability to plan, prioritize, problem solve and organize effectively. Ability to grasp new concepts, learn quickly and adapt to changes readily.


• Experience with computer applications (Word, Microsoft, Outlook, Schedule +) applications.


• Strong organizational skills and the ability to effectively deal with the public.


• Ability to maintain confidentiality.


• Maintains excellent rapport with patients, families, caregivers and fellow members of the healthcare team using excellent customer service skills.


• Knowledge of department policies and procedures.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.