Patient Access Representative - Clinical Practice- Per Diem

Are you ready to join a staff of like-minded professionals that strive to provide compassionate, affordable, high quality care in our community?

At Valley Regional Hospital, patients are the center of our coordinated care system and right now we have an opening for a Patient Access Representative to join our team in the Physician Practices.

Essential Functions:

• Complete registration functions related to scheduling appointments in the physician practice setting: answer the telephone and direct patients as appropriate, update patient demographics, employment and insurance information in medical records & other systems, answer questions and address other patient concerns.
• Support insurance verification functions as required to enhance the revenue cycle, including verifying patient insurance information is accurate and up-to-date, collecting accurate co-payments, and assisting with pre-authorization and ABN processes as defined by the practices and in support of the patient's clinical plan.
• Gather patient medical records and information as needed to ensure smooth & efficient patient appointments with the physician practice provider.
• Coordinate patient care needs with other physician practice and hospital staff, including timely entry and/or follow-up of patient referrals to specialty care and other internal and external services.
• Fulfil administrative needs of the practice as needed for the patient care experience; this includes, but is not limited to sorting paperwork; scanning documents into the medical record; faxing documents; retrieving, opening, and distributing mail; assuring medical record releases are signed, scanned and completed, and responding to ad hoc administrative requests as needed from physician practice management team.
• Performs above functions in physician practice location as assigned, which may require mastering of different processes and working with multiple teams.
• Other duties as assigned

Qualifications:

• High school diploma or equivalent
• Minimum of one year of medical office experience along with Medical Terminology.
• Effective written and verbal communication skills, as well as a pleasant demeanor and strong customer service skills.
• High integrity, able to follow written procedures and verbal instructions.
• Self-motivated learner who takes initiative to learn complex processes
• Professional manner and appearance with understanding of appropriate workplace behavior & communication.
• Ability to keep all patient interactions confidential as appropriate and in accordance with VRH policy and state & federal regulations.

Compensation:

Min:$18.28

Max:$28.33

In addition to Dartmouth Health’s highly competitive total compensation package, Valley Regional employees gain access to an array of exceptional benefits—including an on-site fitness center, innovative wellness initiatives with reimbursement, and generous tuition reimbursement. These offerings are designed to support your personal growth, well-being, and career advancement, making Valley Regional an outstanding place to work.