About this position
Company Description
Easton Select Group is a Massachusetts-based pool services and backyard leisure company, known for its diverse portfolio of brands that provide top-quality pool products, services, and expertise. Built on a second-generation family business with a 50-year legacy, the company is committed to quality and innovation. The strategy involves pursuing meaningful acquisitions to grow within a highly fragmented industry, aiming to offer pool professionals a competitive advantage for continued success.
Position Overview
The General Manager is responsible for the full operational and financial performance of a regional swimming pool service location. This role owns site-level P&L results, operational efficiency, customer satisfaction, and safety performance. The Site Manager ensures disciplined execution, strong gross margins, high service standards, and a culture of accountability.
Success in this role is measured by profitability, technician productivity, customer retention, and safety outcomes.
Core Responsibilities
Operational Leadership
Lead all daily service operations including scheduling, routing, dispatch, and quality control
Drive technician productivity, first-time fix rates, and on-time completion
Oversee maintenance, repair, and renovation service delivery
Manage inventory controls, equipment readiness, and fleet operations
Implement process improvements to increase efficiency and reduce waste
Maintain strong operational KPIs and performance reporting
Financial & P&L Ownership
Own full site P&L: revenue, labor, materials, overhead, and EBITDA performance
Achieve targeted gross margin through labor planning, cost control, and pricing discipline
Develop and manage annual budgets and rolling forecasts
Monitor financial results and proactively address variances
Ensure accurate job costing and margin tracking
Team Leadership & Development
Recruit, develop, and retain high-performing technicians and staff
Conduct performance reviews and set clear accountability standards
Ensure required certifications, safety training, and skill development
Build a culture of professionalism, ownership, and safety
Drive technician engagement and retention
Customer Experience & Relationship Management
Maintain high service standards and rapid response times
Resolve escalated customer issues professionally and efficiently
Strengthening relationships with residential and commercial clients
Drive customer satisfaction, retention, and referral growth
Safety & Compliance
Enforce OSHA standards and company safety policies
Conduct regular safety meetings and audits
Ensure proper chemical handling, storage, and transportation
Maintain compliance with all local, state, and federal regulations
Drive a low incident rate and strong safety culture
Strategic Execution
Implement company initiatives at the site level
Identify opportunities for operational improvement and growth
Collaborate with senior leadership on expansion and performance strategy
Continuously improving efficiency, margin, and service delivery
What We Offer
- 9 paid holidays
- Paid vacation and sick time
- Employer-matched 401(k)
- Employer-paid life insurance
- Optional supplemental life insurance
- Medical, dental, and vision insurance plans
Equal Opportunity Employer Statement
We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.
Salary Information