About this position
Role:
The Business Analyst finds ways to improve efficiency and strengthen business processes. Working closely with business partners and the executives to communicate their findings and implement change. You enjoy collaborating, solving problems and bridging business and technology together for the greater good of the organization.
Responsibilities leading up to and including during the implementation process:
- Collaborate with stakeholders to gather and document business requirements for ERP, Microsoft 365, POS systems, and warehouse optimization projects.
- Analyze existing processes and systems to identify areas for improvement and recommend solutions.
- Assist in the design and implementation of technology solutions, ensuring alignment with business goals.
- Create detailed project documentation, including business requirements documents (BRDs), process flow diagrams, and use cases.
- Facilitate / Assist with workshops and meetings with stakeholders to elicit feedback and validate requirements.
- Support testing efforts by developing test cases and coordinating user acceptance testing (UAT).
- Monitor project progress, track milestones, and report on status to project stakeholders.
- Conduct data analysis to inform decision-making and optimize warehouse operations.
- Stay current with industry trends and best practices in ERP systems, Microsoft 365, POS technology, and supply chain management.
Day to day Responsibilities beyond ongoing projects:
Ongoing Process Improvement:
- Continuously assess and refine business processes to enhance efficiency and effectiveness.
- Identify bottlenecks and suggest improvements to operational workflows.
Data Analysis and Reporting:
- Analyze sales data, customer feedback, and market trends to provide insights for decision-making.
- Develop and maintain regular reports and dashboards to track key performance indicators (KPIs) relevant to sales and customer interactions.
Stakeholder Collaboration:
- Work closely with various departments (e.g., marketing, sales, customer service) to understand their needs and align strategies.
- Facilitate communication between IT and business units to ensure technology solutions meet user needs.
Customer Experience Enhancement:
- Gather and analyze customer feedback to identify areas for improvement in customer service and experience.
- Collaborate with marketing teams to optimize campaigns based on customer behavior and preferences.
Training and Support:
- Provide training and support to staff on new systems and processes, ensuring effective adoption and use.
- Act as a point of contact for ongoing support related to technology and business processes.
Market Research:
- Conduct market research to identify new opportunities for growth and innovation in product offerings or services.
- Stay informed about industry trends, competitor strategies, and customer preferences.
Change Management:
- Support change management initiatives by helping stakeholders adapt to new systems or processes.
- Develop communication plans to ensure all affected parties are informed and engaged during transitions.
Risk Management:
- Identify potential risks associated with business processes or technology implementations.
- Work with teams to develop strategies for mitigating risks and ensuring business continuity.
Strategic Planning Support:
- Assist in long-term strategic planning by providing data-driven insights and recommendations.
- Help define goals and metrics for measuring success against strategic objectives.
Technology Evaluation:
- Assess and recommend new technologies or tools that could benefit the organization, particularly in areas related to sales, inventory management, and customer interactions.
Skills:
- Ability to manage multiple priorities in an organized and timely fashion with proven track record of delivering on projects and process improvements
- Excellent communication and organizational skills
- A creative problem solver, pro-active and able to use initiative to develop solutions
- Demonstrated team-building skills including experience in goal setting, motivating, leading, evaluating and developing a high-performance team
Qualifications:
- A University degree from a recognized post-secondary institution.
- 3-5 years working at progressively within mid-sized retail organizations
- Proficiency MS Office programs
- Retail apparel experience is an asset