IT Maintenance & Management Tier 1 Technician

Computer Technology Management Services (CTMS) Akron, Ohio, United States Full-Time Information Technology

About this position

At CTMS, we understand that it's not just about the technology; it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued.

CTMS is looking for an entry level IT Maintenance & Management Tier 1 Technician to provide internal support for service contract customers. IT Maintenance & Management Tier 1 Technician candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both Macs and PCs, BYOD, printer, faxes, copiers, etc. Strong Organizational skills are a must!


The salary range for this position is $36,000-$44,000; commensurate with experience.


IT Maintenance & Management Tier 1 Technician Basic Function/Responsibilities:

  • Answer incoming calls from clients and starting basic evaluations
  • Work within CTMS suite of productivity applications. ConnectWise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal.
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Setup and configure Windows desktop operating systems.
  • Manage and monitor internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed

Salary Information

$$36,000 - $$44,000 Annual Salary


IT Maintenance & Management Tier 1 Technician Job Requirements include but are not limited to:

  • Ability to navigate Windows Desktop Operating Systems.
  • Basic understanding of TCP/IP and networking protocols.
  • Basic understanding of applications such as email, Microsoft office.
  • Ability to load and install client applications.
  • Ability to install and diagnose printers and printing issues.
  • Ability to diagnose issues with Windows services.
  • Understanding of basic windows security features. Ability to work with Antivirus tools, and virus removal tools.
  • Ability to install and configure Windows Desktop Operating Systems.
  • Basic knowledge of Windows Powershell command basics.
  • Basic knowledge of WiFi concepts (WPA).
  • Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles.
  • Ability to communicate with clients, show patience and good oral skills.
  • Good organizational and time management skills – Keep time and work on tasks efficiently.

There are many opportunities for advancement based on experience, and technical education, and certifications.


Other Requirements:

Must be a U.S. Citizen, Permanent Resident, or and have a valid permit to work in the United States.'

This job is no longer available