About this position
Description:
I. General Summary of Position
This position is responsible for leading and supporting effective and sustainable WMS/ERP warehouse operations and customer integrations.
II. Essential Duties
- Configure and optimize NetSuite WMS/ERP logic and workflows supporting company processes.
- Develop and maintain reporting, permissions, customizations
- Support Jillamy’s multi-site, multi-customer warehouse operations with diverse processes and configurations
- Translate operational and customer requirements into scalable NetSuite WMS solutions.
- Support various inventory control methods—serialized, lot-controlled, FIFO, FEFO
- Support various pick and fulfillment strategies
- Support mobile scanners and printers, along with meeting barcode compliance
- Assist with onboarding new customers— internal and external facing
- Lead and participate in end-to-end testing of WMS enhancements and customizations, customer integrations, and process changes.
- Build advanced reporting, KPIs, and dashboards to monitor warehouse performance
- Analyze operational data to identify inefficiencies and recommend system-driven improvements.
- Support continuous improvement initiatives across warehouse operations and customer integrations.
- Provide advanced user support and technical troubleshooting for warehouse and systems teams.
- Develop technical documentation, SOPs, and training materials for WMS processes and mobile usage.
- Other duties and projects as assigned.
- Regular attendance and punctuality are required.
- Operates safely in all conditions and follows company policies and procedures.
III. Supervisory/ Management Requirements
NA
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
High school diploma, GED, or equivalent required.
- Bachelor’s degree in information systems, Supply Chain, Engineering, or a related field preferred.
- 4–8+ years of hands-on NetSuite WMS experience in distribution, 3PL, or e-commerce environments.
- Proven experience supporting mobile WMS applications in live warehouse operations.
- Experience supporting customer-specific WMS configurations and integrations.
- Advanced proficiency with Oracle NetSuite ERP with strong emphasis on WMS.
- Strong experience with saved searches, workflows, custom forms, roles, and permissions.
- Working knowledge of javascript, SQL, & API integrations
- Experience with EDI X12 4010 transaction flows common in 3PL environments.
- Strong Excel skills for data analysis and reconciliation.
- Deep understanding of warehouse operations including receiving, put-away, picking, packing, shipping, and cycle counting.
- Strong troubleshooting and root-cause analysis skills in high-volume environments.
- Ability to communicate technical concepts clearly to operational and non-technical stakeholders.
- Highly organized with the ability to manage multiple customers, priorities, and deadlines.
- Collaborative, customer-focused mindset aligned with 3PL service delivery.
- Must be authorized to work in the United States.
- Ability to support off-shift or weekend work during implementations or critical operational events.
- Ability to travel between Jillamy warehouse locations as needed.