Customer Service Representative

 Job description

Westfield Vet Group; Westfield LocationClient Service Representative

The Company:

Westfield Veterinary Group is a multi-doctor practice that offers our employees a wide array of opportunities to grow in this field. We work with each employee to find the coveted “work-life balance.” We pride ourselves for the great care we take with clients and employees alike. We are currently looking for an energetic, enthusiastic, and quick learning individual to join our fast-growing team for full time or part time employment.

The Position:

Client Service Representative- Westfield Location. Come be a part of a growing team that values compassion, collaboration, and community!

REPORTS TO: CSR SUPERVISOR

Summary: Our client service representatives support our efforts in providing the highest quality primary veterinary care to our patients. As the front line of communication between our clients and providers, our CSRs help to promote the practice by maintaining a client-oriented and professional work environment. CSRs are responsible for using the computer and veterinary management software, answering and directing phone calls, scheduling appointments, patient check-in and check-out, and more. They also service as liaisons between our patients and medical staff. Duties will include but may not be limited to;

Greet clients and pets in a prompt, courteous and helpful mannerCheck out patients, print invoices, and receive/apply paymentEnsure work and reception area is kept clean and professional at all timesAnswer phone calls and relay information to the appropriate partyAssist client at times of euthanasia by rooming patients, preparing paperwork and taking paymentsKeep food and merchandise shelves stockedDrawer reconciliationEnd of day depositsComplete all other tasks assignedThe idea candidate requires:

Above and beyond customer service skills and a positive attitudeExcellent written and oral communication skillsThe ability to deal with fast paced and stressful situationsComfort with and knowledge of computer and internet skills as well as veterinary terms/proceduresStrong critical thinking, problem-solving, and decision-making skillsWe offer you accrued PTO, health insurance, dental, vision, 401k and plenty of pet perks for your personal “fur-babies”. We also offer a variety of opportunities for continuing education in the field.

Work Remotely

NoJob Type: Full-time

Salary: From $17.00 per hour

Benefits:

401(k)Dental insuranceHealth insurancePaid time offVision insurancePet PerksShifts Available:

8 hour shiftDay shiftEvening shiftNight shiftWeekly day range:

Monday to FridayWeekend availabilityWe are closed Sundays.Work setting:

In-personOfficeEducation:

High school or equivalent (Required)Experience:

Customer service: 1 year (Required)Work Location: Westfield, In-Person

$17.0 - $19.0 Hourly Wage