Training Manager

Anovaeon Staffing, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon Staffing offers competitive salaries, comprehensive benefits, and training and development opportunities.

Position Overview:

The Training Manager (On-Site) leads the development and delivery of training programs supporting Anovaeon’s case processing operations within an ICE processing facility. This role is responsible for preparing personnel to perform case processing responsibilities effectively, ensuring staff understand operational procedures, and maintaining high standards of documentation accuracy and professional conduct.

The Training Manager designs and delivers onboarding programs, ongoing training initiatives, and operational refreshers to ensure staff remain aligned with program requirements and government expectations. This role also supports leadership by identifying training gaps, reinforcing operational standards, and promoting best practices across the workforce.

The Training Manager works closely with program leadership, supervisors, and quality assurance personnel to ensure the workforce is prepared to perform case processing activities accurately, efficiently, and professionally.

Essential Functions:

Training Program Development

Develop and maintain training programs supporting case processing operationsDesign onboarding training for new Case Processing Specialists and Case Processing AidesCreate instructional materials including training guides, presentations, and operational reference documentsUpdate training content as operational procedures, policies, or government requirements evolve

Workforce Training & Instruction

Deliver classroom and hands-on training sessions for new and existing staffTrain personnel on case processing procedures, documentation standards, and operational workflowsProvide instruction on the proper use of operational systems and documentation toolsConduct refresher training sessions to reinforce procedures and correct operational errors

Operational Standards & Best Practices

Promote consistent operational practices across all case processing teamsReinforce documentation accuracy, compliance standards, and workflow expectationsWork closely with supervisors to identify operational performance gaps requiring training interventionSupport the development of standardized processing procedures and job aids

Trauma-Informed & Professional Interaction Training

Integrate trauma-informed care principles into staff training programsProvide training on effective communication with individuals in high-stress or custodial environmentsIncorporate motivational interviewing techniques and professional engagement practices into training materialsPromote respectful, professional, and culturally aware interactions within operational settings

Collaboration with Program Leadership

Coordinate with the Processing Operations Director and Site Supervisors to ensure training aligns with operational needsSupport supervisors in coaching staff and reinforcing training objectivesAssist leadership in preparing personnel for operational changes or program updates

Training Evaluation & Continuous Improvement

Monitor the effectiveness of training programs and adjust materials as neededTrack training participation and completion records for program personnelGather feedback from staff and supervisors to improve training programsIdentify areas where additional training or operational guidance may be needed

Knowledge and Skills

Strong training and instructional design capabilitiesKnowledge of case processing operations or administrative program workflowsAbility to translate complex procedures into clear training materialsExcellent presentation and facilitation skillsStrong leadership and coaching abilitiesAbility to identify training needs and develop effective solutionsStrong communication and interpersonal skillsAbility to foster a professional and respectful workplace environment

Education and Experience

Bachelor’s degree in education, criminal justice, social work, public administration, or a related field preferredMinimum 3-5 years of experience in training, workforce development, or operational leadershipExperience supporting government programs or administrative operations preferredExperience training staff in detention, immigration, law enforcement, or high-compliance operational environments preferred

Preferred Experience

Experience with immigration case processing or government administrative operationsExperience training staff in trauma-informed care practicesExperience incorporating motivational interviewing techniques into professional training programsExperience developing operational training curricula

Requirements of Employment

Employment is contingent upon successful completion of the following screening:Federal background investigation (up to and including a Tier 4 DHS clearance)Criminal history checkVerification of employment and education historyCompliance with all government credentialing requirementsDrug screeningEmployees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.

Work Environment

Primarily remote or corporate-level support role with periodic travel to operational sitesInitial support may include on-site presence during program start upStandard administrative office and processing facility environmentMay involve extended periods of computer work and documentation processingFast-paced operational environment requiring attention to detail and professionalism

Physical Requirements:

Ability to sit at a computer workstation for extended periods while conducting data entry and interviewsAbility to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)Ability to lift, carry, and move supplies and equipment up to 50 poundsAbility to bend, stoop, reach, and perform repetitive motionsCapability to work in varied environmental conditions (indoor/outdoor, temperature variations)Ability to respond quickly to emergency situations throughout the facilityVisual acuity for detailed computer work and document reviewAuditory ability to conduct interviews and monitor facility for safety concerns

Other Duties & Information:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Position Type: Hourly Full-TimeTravel Requirements: NoneLocation: On-Site

About Anovaeon Staffing, LLC: https://www.anovaeon.com

Anovaeon Staffing, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.

Anovaeon Staffing, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

If you need any accommodations to complete the application, participate in an interview, take part in pre-employment testing, or engage in any part of the selection process, please contact us at HR@anovaeon.com

The pay range for this role is:37 - 37 USD per hour(Hagerstown Processing)