Case Manager Assistant

Case Manager Assistant

Reports To: Case Manager/Supervisor

Job Type: Full-Time/Part-Time

Job Description:

• The Case Manager Assistant provides support to Case Managers in coordinating and delivering services to clients. 
• The assistant is responsible for helping with administrative tasks, client interactions, and follow-ups to ensure that clients' needs are met effectively and efficiently.

Essential Job Functions:

Administrative Support:

• Assist Case Managers with paperwork, data entry, and maintaining client files.
• Schedule and confirm appointments for clients with service providers.
• Prepare and organize client information for case reviews and meetings.

Client Interaction:

• Communicate with clients to gather necessary information and provide updates on their cases.
• Assist clients in understanding and accessing services available to them.

Coordination of Services:

• Track clients' progress and report any issues or concerns to the Case Manager.

Team Collaboration:

• Work closely with Case Managers and help distribute appointment cards every morning.
• Participate in team meetings and contribute to case discussions and planning.

Minimum Qualifications:  Bachelor's degree in a human services field, an equivalent combination of  education and experience, or a minimum of two years of experience serving individuals with behavioral  health issues. Evidence of experience must be documented in the employee's personnel record.  High school or equivalent.

Skills:

• Strong organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Empathy, patience, and a genuine desire to help others.