About this position
Customer Support
Pay starting from $18.00
Job Type: Full Time (40 hours per week)
Job Type: Full Time (40 hours per week)
Schedule (Rotates Weekly):
- Monday, Wednesday, Thursday: 7:45am - 4:45pm or 8:00am - 5:00pm
- Tuesday: 7:45am - 4:45pm or 9:00am - 6:00pm
- Friday: 7:45am - 4:45pm or 8:15am - 5:15pm
Overview
To provide quality customer service to clients, co-workers, and the public.
Primary Duties and Responsibilities
To provide quality customer service to clients, co-workers, and the public.
Primary Duties and Responsibilities
- Provide professional and friendly customer service at the front desk which includes greeting clients and visitors in a calm and courteous manner as they check-in.
- Ensuring the front office is open and ready to serve clients by posted office hours.
- Answering and operating a multi-line phone system with the ability to attend to calls efficiently and professionally, provide basic information, and route calls accordingly to the appropriate personnel.
- Completion of the check-in process as clients present for services including the gathering or updating of documentation such as demographic information, insurance, release of information, etc.
- Collection of payments and informing clients of their payment responsibilities in a courteous but affirmative manner.
- Assist clients and staff with scheduling of appointments and complete appointment reminder calls.
- Accurate and timely entry of clerical data into the Electronic Health Record. Maintain a clean and organized workspace and cleaning of client lobby according to schedule and as needed.
- Maintain patient confidence and protects operations by adhering to federal mandated confidentiality and non-disclosure practices (HIPAA).
- Promote a professional work environment by representing the organization in a positive way through interactions with clients, co-workers and the public, adherence to scheduled work expectations, and demonstrating a consistent and organized approach in completing duties.
- Provide general clerical support including word processing, scanning, filing, and general office procedures.
- Ability to travel to complete work at satellite office, as needed.
- Other duties as assigned by the Customer Support Supervisor.
Typical Physical Demands and Working Conditions
- Sitting for long periods of time
- Occasional bending, stretching, or lifting
- Ability to work under high stress conditions for periods of time
- Ability to hear normal range of voice
- Ability to prepare written reports and use telephone equipment
- Computer keyboard/monitor work
- Prolonged data entry and viewing monitor for extended periods
- Normal office environment
- Occasional exposure to communicable diseases and other conditions in a clinic environment
- Ability to drive/report to other offices, as needed, for coverage
Job Qualifications
- High school diploma or equivalent
- Experience providing customer service, fluency with computer software, office equipment, and high attention to detail
- At least 21 years of age
- Ability to work in an environment that can be fast paced for periods of time requiring the ability to multitask, prioritize work, and maintain a friendly and professional attitude
Spring River Mental Health & Wellness, Inc. Benefits
403(b) Retirement Plan with employer matching
Paid Time Off
8 Company Paid Holidays
Employee Fitness Center Membership
Health Insurance
Life & Disability Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Employee Assistance Program
Professional Development Assistance