Aftersales R&R Representative

Job Summary: 

Self-motivated and responsible for developing and maintaining interaction with customers to promote and sell Aftersales products (Parts, Retrofits, Rebuilds, Molds, Service, and Blow Mold Training). 

Duties and Responsibilities: 

• Manage quotation process including updates of pertinent pricing and processes required to maintain acceptable quoted sales margins
• Utilize comprehensive knowledge of Aftersales products in conjunction with successful selling techniques to competitively market to our customer base.
• Customer communication via telephone, email, virtual, or in person
• Lead with a customer service driven approach and professional manner, through communications to handle inquiries or complaints.
• Review of costs and pricing to ensure margins are in line with departmental goals.
• Analyzes customer request and orders to ensure a complete understanding of customers need and scope of work. 
• Responsible for accurate quotations and order entry to be consistent with department goals (dates, terms, and, warranty considerations).
• Corresponds with outside sales in preparation of sales quotations, as needed.
• Assist in maintaining Aftersales records regarding domestic or international machine population.
• Establish active communication and engage with sales representatives to ensure prompt processing of proposal requests and orders.
• Gather and assess all required information for proposal creation for new OEM blow molding equipment. 
• Create budgetary and formal proposals for new machines per customer requirements and Uniloy recommendations.
• All other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

Education and Experience

• Associates degree or education and work experience in lieu of degree. 
• 1 to 3 years in sales. 
• Previous experience in researching automated machine and/or plastics machine parts.

Knowledge, Skills and Abilities

• Ability to work individually and as a team with 
• Ability to work accurately in a fast-paced environment.
• Demonstration of a strong work ethic and is a self-starter.
• Ability to adhere to structured work guidelines and schedules.
• Knowledge of principles and processes for providing customer and personal services.
• Be active in looking for ways to help people.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology.
• Understand written sentences and paragraphs in work related documents.
• Ability to follow written and/or oral instructions.
• Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Work Environment:

Office / Manufacturing environment. Employee may be occasionally exposed to moving equipment, mechanical parts in motion, risk of shock and other hazards associated with a manufacturing environment such as overhead cranes, welding, machining, painting etc.

This is an office-based position that requires walking, sitting, standing, bending, reading, seeing, hearing, speaking, concentrating, and communicating.