Inside Sales Associate

Position Title: Inside Sales Associate

Reports to: General Manager

Classification: Hourly

Department: Sales

The successful candidate will be that person who can build a relationship with a customer. The more knowledge the candidate has of the construction industry and related products, the faster success will come in this role. Whether in person, on the sales floor or over the phone, the ability to determine the customer’s needs and meet them quickly is essential. Most importantly, in order to drive repeat business and gain new business, the candidate must be able to learn the customer; their needs, their expectations, and their interests.      

Purpose of Position: This position will work with customers to find what they want, create solutions and ensure a smooth sales process. Assist walk-in customers, answer telephone inquiries, provide general housekeeping, and maintain displays in the store.

 Essential Functions: (must be able to perform these functions, with or without reasonable accommodation). 

• Provide the highest level of service to all customers; main objective is servicing retail customers.
• Provide displays, brochures, and other point-of-sale information to customer when requested.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Use company computer system to invoice customers.
• Performs cash drawer start-up and close-out procedures following company outlined procedures.
• Accurately completes all paperwork for sales, special orders, and requests in a timely manner.
• Provides pleasant and prompt customer service.
• Provides customers with information on additional items related to purchases made, use suggestive selling techniques.
• Maintains up-to-date knowledge of the products sold, product usage, product prices, and new products
• Monitor merchandise movement and advise management of fast/slow moving item.
• Ensures appropriate amount of merchandise for assigned areas is ordered.
• Special order non-stock items to fill customer needs.
• Handles minor complaints with the objective of solving the problem within company approved guidelines.
• Stock and display merchandise to greatest advantage.
• Maintain accurate bin tags and signage.
• Accepts returned merchandise by verifying documentation and merchandise.
• Processes refunds, credits, and exchanges using company policy.
• Helps to maintain a clean store environment
• Prepares store and product displays for advertised events and promotions.
• Assist supervisor or other employees as needed.
• Attends staff, departmental meetings, and safety and health training, as required, on time.
• Works when scheduled and complies with company attendance policy.
• Observes and practices all safety procedures and policies.
• Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies procedures (e.g., safety glasses, earplugs, face shields, etc.) to support a safe working environment, including safe operation of machines and equipment.
• Other duties as assigned.

Skills, Knowledge, and Abilities: (Duties that are likely to be assigned to this person unless they prove unable to perform them after receiving training and/or accommodations that the company judges appropriate).

• Must possess excellent communication skills, both verbal and written.
• Must possess good organizational skills and the ability to multitask.
• Must have excellent phone and cold calling skills.
• Must have exceptional customer service skills.
• Must have strong listening and sales skills.
• Ability to achieve targets.
• Knowledge and ability to use safe lifting techniques
• Must be able to work in a fast-paced team environment, as well as work alone.
• Must be able to read, write and communicate in English effectively.
• Must be able to comply with OSHA requirements and standards to wear all applicable PPE properly.
• Must be able to lift, carry, push, and pull, maximum lift 25-50 lbs.
• Must be able to see within normal range of vision with or without corrective lenses.
• Must be able to use hands, wrists, and fingers repetitively.
• Must have exceptional eye-hand coordination.
• Must regularly be able to reach overhead.
• Must regularly be able to sit, squat, bend, twist, and stand.
• Must be able to walk around regularly using steps occasionally.

Experience and Education Requirements:

High school diploma or GED equivalent preferred. One year experience operating in retail sales or the construction industry. Must pass a background check and Non-DOT drug test.

Physical Demands 

• Ability to stand for up to four hours at a time 
• Ability to lift up to 50 lbs. 
•  Reach over head to grasp objects 
• Bend, stoop, or squat to floor level on a repetitive basis 
• Manual dexterity 

Working Conditions 

• Work inside in controlled temperature 
• Work with small store equipment 

Swift Supply is a drug-free workplace. Applicants must pass a pre-employment drug screen and background check.

Swift Supply, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other legally protected status under federal, state, or local law.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are only intended to describe the general nature of the job.

The physical demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.