E-Banking Specialist

Please note: This is an in-office position located in (Springfield, Illinois)

About Us:
At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.

About the Role

We’re looking for an E-Banking Specialist who is passionate about delivering exceptional support for our digital products. In this role, you’ll serve as a subject matter expert on card services and integrated payables, while also providing cross-trained support for a variety of digital banking tools. This is a hands-on, customer-focused position that works closely with internal teams and clients to ensure seamless digital banking experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as other duties that are assigned.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Key Responsibilities:

· Contribute to a culture of cross-training and collaboration, supporting other operations as needed.

· Apply sound judgment and problem-solving skills to resolve both routine and complex inquiries.

Act as the primary resource for:

· Commercial Credit Cards

· Debit Card Products

· Integrated Payables

· Support for retail, treasury, and customer service teams via phone, chat, email, and case management systems.

Provide backup support for:

· Remote Deposit Capture (RDC)

· Digital Banking (Retail & Business)

· Debit Card Disputes

· Mobile Deposit

Education & Experience

A minimum of 6 months to 1 year of experience in online services, banking support, or a related field is preferred.

Skills & Abilities

Possesses strong written and verbal communication skills, with the ability to clearly explain processes. Demonstrates excellent organizational and multitasking abilities. Applies an analytical mindset with basic math proficiency, including percentages, ratios, and graphs. Is tech-savvy, with proficiency in Microsoft Office and the ability to quickly learn new banking systems. Remains flexible and adaptable in fast-changing environments while contributing effectively to team-oriented, goal-focused work settings.

Supervision Responsibilities:

This role does not have direct supervisory responsibilities.

Work Environment: 

This position is based in a standard office setting.

Physical Demands
The physical demands described herein are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform these essential functions. This role requires extended periods of sitting and/or standing while working at a computer. The position also requires regular use of hands and fingers to operate a desktop or laptop computer, including keyboard and mouse use.

Salary: $40,000 - $55,000 annually. 

The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees.  Coverage is also extended to their eligible dependents.  Active employees make premium contributions based on plan selections.  Please click the link below for all benefits that are offered. https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. 

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
Know Your Rights: Workplace discrimination is illegal