About this position
Description:
DUTIES/RESPONSIBILITIES:
Sales & Growth
- Follow a structured sales process to drive personal training sales and achieve monthly revenue goals.
- Engage with members and prospects through phone calls and follow-ups to schedule consultations and promote personal training services.
- Gain referrals from training clients by building strong relationships and delivering exceptional service.
- Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections.
Member Experience & Retention
- Conduct body scans for members, interpreting results to tailor fitness plans and track progress.
- Conduct fitness consultations to understand members' goals, health history, and fitness levels, and provide personalized training recommendations
- Focus on delivering an exceptional member experience with regular follow-ups to members ensuring they stay motivated and on track to meet their fitness goals.
Training & Support
- Deliver pre-designed workouts to groups of 1–15 members, ensuring each session is effective, safe, and engaging.
- Continuously monitor and assist clients during sessions to ensure proper technique and safe use of equipment.
Club Culture & Community Involvement
- Assist with creating a positive and inclusive club culture by engaging with members and supporting community events.
- Help enhance social media engagement to strengthen the connection with members and promote a sense of community.
Prospecting & Member Engagement
- Support the membership team by conducting follow-ups through phone calls, text messages, and emails with members and prospects (no cold calls).
- Set appointments for the Club Manager and Training Manager when necessary.
Club Cleanliness & Maintenance
- Clean and maintain the club, ensuring a safe, welcoming, and pristine environment for members.
- Regularly clean equipment, common areas, and restrooms, ensuring the club remains tidy and well-maintained.
Operations & Administrative Support
- Assist with administrative tasks, such as counting the till and ensuring proper handling of payments.
- Collect and enter payments from members.
- Support the team with any additional tasks or projects as assigned.
Scheduling
- Work Saturdays as part of the regular schedule to ensure the club is supported throughout the week
REQUIRED SKILLS/ABILITIES:
- Proficient in MS Office with ability to learn new software.
- Excellent organizational and leadership skills.
- Outstanding communication and interpersonal abilities.
- Ability to prioritize and handle multiple tasks simultaneously.
- Proven ability to lead a team, self-starter.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent required.
- Personal Training Certification a plus.
- 1-3 years of Sales experience preferred.
- CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.
WORK ENVIRONMENT:
- Work is a customer facing indoor gym setting with a low to moderate noise level.
TRAVEL REQUIREMENTS:
- Less than 5% on an annual basis.
PHYSICAL REQUIREMENTS:
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel.
- Must be able to lift 50 pounds.