About this position
About the Role
MRA is seeking a senior-level IT professional to take full ownership of our technological environment across two locations supporting approximately 120 employees. This is a hands-on, single-owner IT role. You will be responsible for both strategic infrastructure oversight and day-to-day employee support. The ideal candidate is comfortable leading architecture decisions in the morning and assisting a user with device setup in the afternoon. This is not a purely strategic or helpdesk-only position — it is a balanced leadership role requiring technical depth, accountability, and service orientation.
What You’ll Own
Infrastructure & Security
· Firewall and network management (segmentation, policy review, firmware updates)
· Microsoft 365 & Azure administration
· Endpoint security (EDR/XDR)
· Backup & disaster recovery planning and testing
· Patch management
· Vendor management and licensing oversight
· IT documentation and standards development
· Technology roadmap planning
Daily IT Operations
· Employee helpdesk support (onsite & remote)
· New hire onboarding (device provisioning, account setup)
· Offboarding procedures
· Laptop/desktop imaging and deployment
· Mobile device management
· Troubleshooting hardware/software issues
· Managing support tickets and prioritization
Environment Overview
· Two physical locations
· ~120 employees
· Hybrid workforce
· Microsoft 365 ecosystem
· Firewall-based security architecture
· Security and uptime are top priorities
· No additional internal IT staff currently
Requirements:
Required Qualifications
· 7+ years of progressive IT experience
· Experience serving as primary or sole IT resource
· Strong network & firewall administration experience (Fortinet preferred)
· Microsoft 365 & Azure administration
· Backup and disaster recovery management
· Endpoint security & patching oversight
· Experience managing IT vendors and licensing
· Strong troubleshooting skills across hardware, OS, and applications
· Ability to balance strategic planning with day-to-day support
Personal Attributes We’re Looking For
· Ownership mindset
· Calm under pressure
· Service-oriented but not reactive
· Organized and documentation-focused
· Strong communicator with leadership and staff
· Able to prioritize effectively in a fast-moving environment
What Success Looks Like (First 12 Months)
· Strengthened security posture
· Stabilized and well-documented infrastructure
· Predictable IT processes
· Reduced reactive support volume
· Clear multi-year technology roadmap