Supervisor, RCM

Supervisor, RCM

Job Details

Job Location: TDDC CBO Elmbrook - Dallas, TX 75247
Position Type: Full Time
Job Shift: Day

Description

Description

Company Conformance Statements

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

Perform quality work within deadlines, with or without direct supervision.

Interact professionally with other employees, customers, and suppliers.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose

The RCM Supervisor is responsible for supervising and developing the RCM staff assigned to them, ensuring that individual and team productivity, as well as all other Key Performance Indicators (KPIs), are monitored and communicated consistently and appropriate action is taken to rectify issues in performance.

Responsibilities/Duties/Functions/Tasks:

Provide daily guidance and direction to team members

Ensure all work is distributed effectively and workflows are followed

Monitor individual user productivity

Perform quality audits and present findings

Respond to issues raised, both externally and internally, in a timely and effective manner

Actively participate in root cause analysis and coordinate resolution between appropriate parties, escalating when required

Serve as first response for employee issues/disputes

Approve time off requests, ensuring adequate staffing during peak times

Supervise staff, holding employees accountable for assigned responsibilities, individual goals, and performance expectations through annual performance evaluations

Lead team huddles in the designated cadence and support employee engagement efforts

Support compilation of team performance updates for management; attend management meetings when requested

Work in coordination with other members of the Central Billing Office as needed

Maintain privacy and confidentiality per policy and HIPAA regulations

Perform other related duties as required and assigned

Qualifications

Qualifications

Qualifications
Education: High school diploma or equivalent.
Experience: 4-6 years of prior physician RCM billing experience is required. Prior supervisory experience is preferred.
Performance Requirements:

Be able to read and understand medical benefits

Good communication skills, both written and verbal

Excellent customer service skills are required

Proficiency in all Microsoft Office applications, particularly MS Word and MS Excel

Ability to multi-task and prioritize in fast-paced environment

Strong attention to detail and decision-making skill

Ability to work efficiently both independently and in a team-oriented environment

Ability to perform in a deadline driven environment

Self-motivated with initiative

Strong sense of ethics

Ability to manage conflict and resolve issues

Equipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Work Environment: Leading a remote workforce and may occasionally be requested to come into the office for collaborative team meetings in person
Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position may involve standing, sitting, bending, and reaching. May work at computer monitors for prolonged periods with danger of eye strain and muscle pain. Could cause stress if workload is heavy. May on occasion require light lifting of no greater than 20 pounds and some offsite travel.