About this position
Liberty Cares
With Compassion
Liberty Senior Living is currently seeking an experienced:
MOVE IN COORDINATOR/SALES ASSOCIATE
Job Summary:
- Comply with all applicable rules, policies, standards and guidelines related to employment with Liberty Senior Living and its communities.
- Interact with lead sources, prospects and residents through a variety of outreach, sales and in community activities.
- Influence prospects and lead sources with strategic messages, tactics, talking points, events, etc. Document lead sources, prospect interaction and other required census building information in customer relationship management software (CRM)
- Complete move in paperwork with new resident or responsible party.
- Develop and sustain customer relationships at move in.
- Communicate move in dates and times with teammates to ensure process is completed with excellent customer service and attention to detail.
- Conduct follow up, follow-thru activities and retention programs with current residents.
- Conduct on site sales and lead tours as needed.
- Conduct off site lead source calls as directed.
- Participate in on and off site marketing events for prospects and residents.
- Perform phases of the marketing and sales process that may focus on managing one or more of the following specialty areas:
- Managing the Move-In Process
- Assisting with sales event planning and execution
- Managing Community Relations throughout the greater community area
Job Requirements:
- A.A. or Bachelor’s degree in Marketing, Business Administration or related field required.
- Previous sales and/or marketing experience preferred. 2+ years preferred.
- Previous experience working with a long sales cycle (12-18 months) preferred.
- Proven technology skills.
- Knowledge of persuasive and consultative selling techniques to strategically influence customer decisions Ability to learn new products and offerings, and effectively present unique benefits to a broad customer base.
- Ability teach and orient to community using oral and written communication techniques upon move in. Ability to work independently with limited oversight and direction.
- Ability to change/adjust tactics & strategies to meet the unique needs of each prospect and resident.
- Ability to understand, communicate, market and sell pricing and financial model versus competition.
- Ability to understand and interpret architectural site, key and apartment plans.
- Ability to consistently contribute to a professional and cohesive work environment.
- Willingness and ability to learn new processes, continuously improve marketing and sales skills and adapt to a constantly changing environment and customer base.
- Excellent organizational and time management skills.
Visit www.libertyseniorliving.com for more information.
Background checks/drug-free workplace.
EOE.