Lead Therapist

Our Story:

THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best. 

We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.

THE WELL Bay Harbor Islands: 

Tucked away on Bay Harbor Islands and perfectly removed from the hurried pace of Miami, THE WELL Bay Harbor Islands is the first of its kind — a place where you can live, work and play with wellness. With 13,000 square feet of best-in-class amenities, this premier fitness and wellness destination includes a restorative Bath House featuring Miami's first caldarium, a halotherapy steam room and an innovative Infrared and Sound Dome, vitality treatment rooms, state-of-the-art movement and fitness studios with daily programming and fresh juice and organic snack bar. Whether you live in The Residences, work in The Offices or are a guest or member at The Club, THE WELL Bay Harbor Islands is designed to put wellness at the center of your life, creating the time and space to disconnect, slow down and to refocus on what matters most: your well-being.

Location: 1177 Kane Concourse, Bay Harbor Islands, FL 33154

The Role: 

The Lead Therapist supports the Director of Wellness in maintaining the day-to-day excellence of the treatment department. This role leads by example in delivering exceptional guest care, upholding treatment standards, and supporting a positive, professional team environment. 

In addition to providing hands-on massage and/or esthetic services, the Lead Therapist assists with onboarding, training, and operational coordination for the therapy team and serves in a designated administrative capacity (such as DEM for the Board of Massage Therapy) as needed.

Reports to: Director of Wellness
Supervises: Therapists when a manager is not present and within delegated scope

Key Responsibilities: 

Treatment Standards & Operations

• Deliver massage and/or esthetic treatments in accordance with THE WELL’s brand standards, protocols, and safety guidelines.

• Lead by example in guest consultation, treatment execution, and post-treatment recommendations.

• Ensure treatment rooms are properly set up, broken down, and maintained throughout the day.

• Conduct routine checks to uphold cleanliness, hygiene, and presentation standards in treatment and prep areas.

• Stay current on product knowledge, treatment protocols, SOPs, and THE WELL’s Technical Manual.

• Report equipment issues or maintenance needs and partner with leadership to support timely resolution.

Guest & Member Experience

• Maintain the highest level of personalized service, ensuring guest preferences are documented, updated, and communicated to relevant team members.

• Maintain strict confidentiality of guest medical, personal, and sensitive information.

• Support a seamless guest journey by collaborating with Reservations and Guide teams to optimize scheduling and service flow.

Team Support & Training

• Serve as a day-to-day resource for therapists by answering questions and assisting with room turnover, supplies, and guest needs.

• Observe service delivery and provide feedback to leadership regarding quality, cleanliness, presentation, retail performance, and adherence to standards.

• Partner with cross-functional leaders to assist with product knowledge and treatment education for the broader spa team

Administrative, Inventory & Supplies (Support Role)

• Assist with stock control, inventory counts, and product/linen rotation.

• Report shortages or operational challenges impacting the therapy team.

• Maintain accurate records related to training and compliance as assigned.

Health, Safety & Hygiene

• Follow and reinforce sanitation, hygiene, and safety protocols across all treatment areas.

• Stay informed on applicable health, safety, and licensure requirements.

• Promote a safe and respectful environment for guests and team members.

• May serve in a designated administrative capacity (e.g., DEM) if required, under the direction of leadership.

Qualifications:

Required

• Active state license in Massage Therapy and/or Esthetics

• Reading, writing, and oral proficiency in English language.

• Strong understanding of treatment protocols, guest experience standards, and hygiene practices

• Proficiency with scheduling and wellness platforms (e.g., Zenoti), Google Suite, and basic spreadsheets

• Strong communication, organization, and problem-solving skills

• Ability to work collaboratively with minimal supervision

• Flexibility to work early mornings, evenings, weekends, and holidays

Preferred

• 3+ years of experience in a luxury spa or wellness environment

• Experience supporting onboarding, training, or peer development

• Bilingual (Spanish preferred)