Pathways Intake Specialist

Job Title Pathways Intake Specialist

RESPONSIBILITIES:

• Assist with processing referrals and assigning them to the appropriate Community Health Worker and/or community agency for needed services;
• Complete enrollments accurately and timely
• Analyze/audit the data for errors;
• Assist with invoicing Medicaid Managed Care; 
• Providing regular reports to funders and referral sources as needed;
• Attend planning groups/meetings as necessary
• Assist with developing and implementing policies and procedures for referrals and enrollments
• Providing training and implementation of the Getting to One Assessment & Referral project to participating practices and health systems
• Entering client information into database and/or Excel spreadsheets
• Respond to CHW and community questions, concerns.
• Attend planning groups/meetings as necessary
• Works collaboratively with local agencies to provide services to families. Perform information and referral services. 
• Maintain complete records for agency policies and procedures.
• Serve as the point of contact for community agencies referring clients to the Northwest Ohio Pathways HUB.
• Other related duties as identified

POSITION QUALIFICATIONS:

• Minimum of bachelor’s degree in social work or related field required;
• Proficient in the use of Microsoft Office Suite software including Word & Excel;
• One to two years’ experience in nonprofit healthcare setting preferred; 
• Ability to learn commonly used software programs as well as specialized software required;
• Excellent written and verbal skills required;
• Must be able to work as a member of a team and individually;
• Must be adaptable to changes in job responsibilities;

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone. Ability to travel occasionally domestically.