About this position
All employees are expected to:
- Uphold the Hoffbrau Steaks Mission statement.
- Have and maintain a team player attitude.
- Display hard working and honest character.
- Posses excellent people skills and display outgoing personalities.
- Greet all guests with enthusiasm and friendliness.
- Speak to guests with enthusiasm at all times.
- Maintain a professional appearance at all times.
- Report to work as scheduled (no earlier than five minutes), in uniform, and ready to work.
- Maintain professional relationships with all coworkers.
- Follow checklists and standard operating procedures.
- Perform duties as assigned.
- Demonstrate competency as outlined in the training schedule.
- Provide the highest level of service in accordance with our standards.
Primary Job Functions:
- Communicate with guest to compile food and drink order.
- Answer guest questions about food, beverages, and our facilities accurately and in a friendly manner.
- Key guest’s food and drink order into POS system.
- Serves alcoholic beverages in an appropriate manner consistent with company standards.
- Develops relationships with guests.
- Identifies food orders when ready and delivers items to tables in a timely manner.
- Communicates with food and beverage staff to ensure guest satisfaction.
- Ensures that guests have a positive and memorable experience at Hoffbrau Steaks.
- Make appropriate change when necessary.
- Process credit card transactions in accordance with company standards.
- Maintains full knowledge of menus, recipes, and other pertinent information.
- Constantly increasing knowledge of food, beverages, and other products and services.
- Does side work during non-busy hours.
- Maintains a safe, clean, organized, and stocked work area.
- Prepares work area for opening, mid-shift, or closing in accordance with company standards.
- Performs additional responsibilities, as requested by the management team.
- Responsible for constant sanitation, organization, and proper food handling.
Requirements
Job Requirements:
- Must be at least 18 years of age.
- Must clearly speak and write English.
- Required to work flexible shifts and schedules, including weekends and some holidays.
- Must be able to lift and carry 40 pounds.
- Required to purchase appropriate uniform upon hiring.
- Required to stand, walk, lift, climb stairs and bend for long periods of time.
- Must be able to change kegs out when necessary.
Certifications and/or Testing Required:
- Maintains a current TABC serving permit and food handler’s permit. Must be able to follow appropriate serving practices as outlined by TABC and company policy