Senior IT Specialist

Kaleidoscope Cincinnati, Ohio, United States

About this position

JOB SUMMARY

The Senior IT Specialist is responsible for advising, implementing, and maintaining the electronic infrastructure of Kaleidoscope – servers, laptops, workstations, phones, and security.  Also oversees all related contractors, internal and external, with specialized skills as needed to complete internal IT projects.    

PRINCIPAL DUTIES & RESPONSIBILITIES

 

1.

Provide Staff Education & Support (40%)

  • Provide equipment and systems access to all new hires
  • Train end users on internal applications as needed
  • Field support calls/requests from users for application and equipment help
  • Respond to user and equipment emergencies

 

2.

Maintain Corporate IT & Communications Systems (30%)

  • Physically maintain all systems within Kaleidoscope, all locations
  • Proactively monitor servers
  • Develop workflows and documentation detailing business processes 
  • Troubleshoot application errors
  • Create timelines for internal projects and manage schedule; communicate to all employees
  • Measure performance for implemented internal projects, ensuring results meet or exceed established goals

 

3.

Serve as Corporate Expert Resource for IT & Communications Systems (30%)

  • Research and make recommendations as to appropriate hardware and software to achieve corporate goals – current and projected
  • Work with department managers, Directors, Operations, and Executive Vice President to budget current and future IT requests
  • Stay current with IT equipment and security trends
  • Source qualified contractors/consultants for internal projects; ensure adherence to agreed-upon tasks and timelines
  • Work with external vendors and colleagues from Infosys on enterprise wide projects and regulatory changes.

 

QUALIFICATIONS

Education/Experience

  • Knowledge and skills at a level normally acquired through the completion of a Bachelor’s degree or related field; Associates Degree plus significant experience considered
  • Minimum 5 years’ technical experience in a corporate or medical setting required

 

Licenses/Credentials/Certifications

  • Certifications in related system administration or technical specialties highly desired

 

Skills/Specialized Knowledge/Abilities

  • Proven expertise with in anticipating needs and recommending proactive, preventive IT solutions
  • Experience working within a lab or similar setting overseeing multiple physical locations
  • Experienced in providing user phone support and over Microsoft Teams/Remote Control software
  • Ability to coach users of all types remotely, with patience and calm demeanor
  • Ability to create simple to complex documentation and instructions for end users
  • Expert knowledge of operating systems, including Microsoft server/user. Current operating systems include:  Server 2016/2019 Standard, Windows 10 Professional
  • Basic knowledge of networking, including firewall configuration and VPN setup.   Familiarity with Sonicwall based firewalls is highly desired
  • Basic knowledge of Voice of IP (VoIP) phone systems required
  • Advanced knowledge of CentOS/RHEL Linux based operating systems required
  • Advanced knowledge of Office 365 applications is required - must be able to coach/teach end users of features of Office applications
  • Basic knowledge of CAD/CAE, Industrial Design and Graphic Design applications is desired – applications include but are not limited to:  Autodesk Surface Studio, SolidWorks, Adobe Creative Suites, Adobe Acrobat.  Related licensing and administering licenses desired
  • Knowledge of Dell servers, workstations, and mobile computers highly desired
  • Knowledge of Macintosh laptops and mobile devices and how they connect into a Microsoft based network desired
  • Knowledge of access systems including RFID desired
  • Basic knowledge of ticketing systems and knowledge base desired.
  • Consistent proven ability to troubleshoot accurately and efficiently
  • Advanced ability to prioritize and complete tasks in order to deliver desired outcomes within allotted time frames
  • Ability to work independently, stay focused and committed to task
  • Demonstrated ability to write and prepare documents/reports/correspondence in a concise, logical, grammatically appropriate format
  • Excellent oral communication skills that demonstrate a professional demeanor

 

WORKING CONDITIONS

Tools and Equipment Used

  • Personal computer, copier, scanner, phone, and other typical office equipment

 

 

Travel

  • light – up to 10% of the time, or as need arises – usually within city

 

Physical & Mental Demands

  • Frequently required to sit at a desk/workstation for long period of time
  • Ability to work at a computer terminal for extended periods of time
  • Digital dexterity and hand/eye coordination in operation of office equipment and manipulation of small computer and phone equipment and wiring
  • Heavy lifting and carrying of IT and phone equipment
  • Requires ability to kneel on floor, crawl under desks, climb ladders to remove ceiling tiles for wiring, and related physical demands
  • Ability to speak to and hear employees/clients via phone or in person
  • Body motor skills sufficient to enable incumbent to move around the office environment
  • Ability to analyze problems and conceive appropriate alternative solutions
  • Ability to read, analyze, and interpret building schematics as well as equipment  
  • Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

 

Environment

  • Work typically performed in an office setting.