Family Service Coordinator

Family Promise of West Michigan strives to give parents the hope and encouragement they need to create a better future for their children and end the cycle of homelessness. Through our diversion services, emergency shelter, housing services, homeownership, family stabilization services, and early childhood services, we’ve helped over 2,500 families build a stronger future.

At Family Promise of West Michigan, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organization and community stronger. Our culture is shaped by our behaviors, personal commitment, curiosity, collaboration, and the ways we courageously share our perspectives while encouraging others to do the same.  This culture unites us, sets us apart, and empowers us all to connect, belong, and grow.

Family Promise of West Michigan is seeking a Family Service Coordinator for our Master Lease program. This position is responsible for working with families in a housing crisis to help them relocate into private rental units, as well as connect them with services in order to secure more permanent housing solutions.

This position is grant funded with a contract ending September 30, 2026. There is potential for a continued contract dependent on future grant funding.

This position reports to the Shelter Program Manager. 

Family Promise of West Michigan Core Values:

• Has Passion for Mission

• Prioritizes Diversity, Equity, and Inclusion

• Is Dedicated to Hospitality

• Collaborates Intentionally

• Is Hungry, Humble, and Smart

• Assumes Good Intent

• Strives for Excellence and Sustained Impact

Our Ideal Candidate will get to:

Advocate and provide direct care services to assist families with navigating their housing crisis with the goal of gaining housing stability by:

• Working with families to assess needs and develop resolution goals

• Evaluating families’ access to basic needs including: health, education, housing, and child care and coordinating connection with resources within the community 

• Maintaining data integrity and documentation to ensure private and statewide databases are up-to-date and accurate

• Utilizing best practice methods in working with families

• Coordinating relationships with community agencies

• Provide access to a shelter through the master leasing model for families.

• Demonstrate exits to permanent housing, ensuring that families have a pathway out of homelessness.

• Assist with grant compliance as needed

• Provides support with Family Promise special events as needed

• Builds and supports relationships with donors as needed

• Additional duties as needed to support the agency

Our Ideal Candidate will have:

• Masters or Bachelor's in Social Work or related field or equivalent experience

• Experience in direct service related to housing or family services 

• Experience working with families and children 

• Comfortable working in a faith-based organization

• Demonstrate the ability to work with a culturally diverse population

• Identifies with evidence-based case management practices

• Must be able to execute work in the alignment of core values of the organization.

• Must have excellent communication skills, including both written and verbal communications

• Must be able to work independently, as well as effectively within a team

• Must be able to work well with colleagues, board members, volunteers, and community members

• Must be detail-oriented and able to follow through on projects in a fast-paced, often pressured environment

• Must be proficient in Microsoft office products and Google suite office products.

• Documented valid driver’s license.

This position is in-person, with work performed onsite at our Grand Rapids shelter, client homes and/or other community partner locations. The Family Service Coordinator must be available to work full-time hours, including weekends and after-hours as needed. This position also requires being on call 24/7 to respond to urgent family or housing-related needs. This role will require driving throughout the Grand Rapids community, one must have a valid driver’s license and clean motor vehicle record. 

Family Promise of West Michigan offers a robust employee benefit package including health, dental, vision, short-term, and long-term insurance, 401k plan, and paid time off.

Family Promise of West Michigan is an equal opportunity/affirmative action employer. Family Promise of West Michigan is committed to recruiting, employing, compensating, and promoting on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. 

We maintain a drug-free workplace and perform pre-employment background verification checks.

Go to http://www.familypromisewm.org/home to learn more about us. Resumes can be submitted via the job posting link.