Office Assistant

Receptionist / Office Assistant

Reports To: Branch Manager

Work Hours: Full Time or Part Time

FLSA Status: Non-Exempt

Branch: Set branch location

Position Purpose:

Effectively handle administrative duties for branch office. Promptly and professionally answer phone and greet incoming visitors/customers to determine their needs. Accurately handle branch daily reporting and reconciliation of customer payments and transactions.

Essential Functions: 

• Welcome customers as they enter the branch and direct them to the appropriate party
• Promptly and professionally answer branch phone calls and emails
• May schedule appointments and handle correspondence
• Ask questions and respond appropriately to determine the internal/external customers’ needs
• Provide exceptional customer service on a daily ongoing basis
• Encourage phone customers to utilize our website.
• Order, manage, and put away all manufacture literature and supplies for branch
• Effectively handle administrative duties including filing, invoices, billing, and scheduling
• Accurately handle branch daily financial reporting and reconciliation of transactions. Process customer payments, researching and resolving discrepancies if needed
• Assist with customer invoices and new account set up as needed
• Keep work area neat, clean and safe from hazards
• Possess people skills and the ability to use mathematical functions
• Additional duties as requested

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• 1 year Bookkeeping, Administrative Assistant or Receptionist experience preferred 
• Ability to communicate clearly and effectively; verbally and written
• High School diploma or GED required

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.