About this position
Job Overview: Responsible for the operation of the merchandise department and maintaining the the day-to day operations of the venue. Ensures the department achieves revenue plans while delivering optimal guest experience by supervising the hourly staff and performing the following duties:
Position Description:
• Manages and maintains all facets of the daily operation of the merchandise location to meet revenue plan.
• Fully functional in all processes and positions within the retail and restaurant.
• Responsible for leading front-of-house restaurant and retail operations.
• Ensures that all productivity and quality standards are maintained.
• Notifies buyers of low inventory and recommends new inventory.
• Responsible for nightly cash outs and closing duties of staff members and walk through of venue.
• Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
• Implement inventory controls to manage retail shrinkage and swelling.
• Conducts proper ordering procedures to maintain appropriate par levels of all merchandise related products.
• Motivates staff members and ensures they are focused on service that exceeds guest expectations and upholds brand values.
• Provides Staff Members with sales goals tied to revenue plan.
• Consistently maintains the merchandise and visual plan.
• Maintains venue to standards including stocking, cleaning, folding, etc.
• Conducts meetings with staff at regular intervals.
• Responsible for ensuring overall guest and Staff Member satisfaction.
• Responsible for labor control and assigning duties to Staff Members.
• Accountable for the development, coaching, performance appraisals, and mentoring of Staff Members.
• Ensures accurate completion of Staff Member schedules in accordance with forecasted business volume.
• Anticipates and recommends employment needs.
• Assists management in training new Staff Members.
• Prepare and perform all aspects of quarterly inventories.
• Establishes and maintains procedures to safeguard merchandise.
• Performs other duties and tasks as assigned or determined by Department Heads and moves with a sense of urgency.
• Adheres to responsible alcohol service established by company policy.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents.
• Adheres to all company policies and procedures as established in the Staff Member Handbook.
Skills/Experience:
• Minimum of three years Retail Sales and/or Restaurant Operations experience required
• One to two years supervisory experience; or equivalent combination of education and experience
• Excellent written and verbal communication skills
• Ability to interact professionally with other departments and outside contacts
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
• Excellent judgment and decision making abilities
• Basic computer skills, Word, Excel, and Outlook
Educational Requirements:
• High school degree or GED required
• Associates or Bachelor’s degree from college or university preferred in retail management or business
Other:
• This position will have limited travel, up to 20% of the time. Travel will be required for training and other functional business purposes.
The characteristics described here are representative of these that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
• Must be able to work in a fast-paced, high energy, and physically demanding environment.
• Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Feeling or grasping objects of different size and shape.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
• Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
Work Environment:
• Exposed to weather conditions and prevalent temperature changes.
• Subject to moderate to high ambient noise levels.
• Frequently required to function in narrow aisles or passageways.
• Hazards include, but are not limited to, cuts from broken glass and metal cans, slipping, and tripping.
• Frequently required to wash hands.
Language Skills:
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
• Expressing or exchanging ideas or instructions by the spoken word.
Mathematical Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, suing whole numbers, common fraction, and decimals.