About this position
At Mass Virtual, we don’t just build virtual reality—we use it to solve real-world problems at scale. From transforming how people train, learn, and operate to pushing immersive technology where it hasn’t gone before, we’re redefining what “work” looks like inside a headset. If you want to create what’s next (not maintain what’s already been done), you’re in the right place.
Maintains and supports the integrity of the operating system environment and various computer systems. Performs systems maintenance tasks, such as system back-up, recovery, and file maintenance to promote uptime and efficient performance. Acquires, installs, and tests system software upgrades and computer components. Configures software and resolves technical problems. Maintains documentation of IT infrastructure and troubleshooting procedures.
Key Responsibilities
System Maintenance
· Perform system maintenance tasks, such as system backups, recovery, and file maintenance to ensure uptime and efficient performance.
Software Installation
· Acquire, install, and test system software upgrades and computer components.
Technical Support
· Configure software and resolve technical problems for users.
Security Management
· Monitor the internet connection for security risks and employ the latest security protocols.
User Management
· Set up new users and provide them with access.
· Offboard users and disable access.
· Manage IT inventory.
Documentation
· Maintain documentation of IT infrastructure and troubleshooting procedures.
Advance Troubleshooting
· Address more complex technical issues and escalate when necessary.
Performance Monitoring
· Monitor system performance and ensure the integrity and availability of hardware, server resources, systems, and key processes.
Projects
· Complete projects as assigned.
Preferred Experience & Qualifications
· 1-2+ years of experience in systems administration within a mid-to-large enterprise environment
· Experience with Active directory, Group Policy, DNS, DHCP, and certificate services
· Familiarity with Microsoft 365 administration (Exchange, Entra ID/Azure AD, Intune)
· Hands-on experience with virtualization platforms
· Familiarity with PowerShell scripting for automation and task optimization
· Exposure to cloud infrastructure (Azure and/or AWS) preferred
· Experience supporting CMMC, NIST 800-171, or similar compliance frameworks is a plus
Certifications (Preferred):
· CompTIA Security+
· Microsoft role-based certifications