Salesforce Administrator

What We Do
LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and challenging outdated norms. For too long, traditional PBMs have prioritized profit over patients, and we believe that's just plain wrong.

LucyRx offers bold, innovative solutions powered by LucyIQ, our proprietary AI platform, to deliver actionable insights that lower costs, improve care, and simplify prescription management. Backed by a $500M capital investment, our high-touch service model and network of over 65,000 pharmacies are trusted by 1,200 clients and 500,000 members.

While we're new to the PBM space, LucyRx is built on decades of leadership experience and a commitment to meaningful change. We're a nimble, remote-first team with a bold mission to redefine pharmacy benefits—and we're just getting started.

What It's Like to Work at LucyRx
At LucyRx, we're a fast-moving team dedicated to making healthcare simpler, fairer, and more effective. Joining us means being part of a dynamic, mission-driven group that works collaboratively to challenge outdated industry practices and redefine what's possible in pharmacy benefits.

We value accountability, innovation, and a relentless focus on making an impact. Here, you'll find a supportive culture that encourages you to bring your whole self to work, share bold ideas, and grow alongside smart, driven colleagues who are passionate about fixing the PBM industry.

If you're ready to roll up your sleeves and make a real difference, we'd love to have you on our team.

We are looking for an experienced and detail-oriented Salesforce Administrator to manage, maintain, and optimize our Salesforce platform. In this role, you will ensure Salesforce effectively supports our business processes across Sales, Marketing, and Customer Support teams. The ideal candidate has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions.

ROLE AND RESPONSIBILITIES

• Central point of contact for all things Salesforce. Responsible for overall health and functionality of the platform.
• Customize Salesforce to meet the needs of the business
• Monitor system performance, troubleshoot issues, and implementing updates and upgrades
• Create and distribute reports and dashboards for leadership in Salesforce
• Oversee user and license management, including onboarding/offboarding, roles, profiles, and permissions.
• Manage and resolve user support tickets, providing technical assistance as needed.
• Gather requirements from stakeholders and propose technical solutions to improve workflows and processes.
• Monitor user adoption and provide training to enhance system proficiency.
• Develop and maintain training materials and technical documentation.
• Support and integrate Salesforce apps (e.g., phone systems).
• Ensure data integrity through best practices and proactive system maintenance.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Requires a BA/BS in Accounting, Finance, Business, HealthCare Administration (Certified Salesforce Administrator Certification) or related field, or any combination of education and experience, which would provide an equivalent background
• Minimum of 2 years' experience as a Salesforce Administrator
• Other relevant requirements and educational needs

PREFERENCES

• Experience with Sales, Service and Marketing Cloud (Pardot) for Salesforce.
• Proven ability to gather business needs and translate them into functional Salesforce configurations.
• Hands on and demonstrated experience in Pharmacy Benefit Management (PBM) industry
• Solid understanding of PBM Operations including claims submission and processing, and familiarity with medications and their uses.
• Knowledge of HIPAA regulations

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates in an office or home office setting which involves utilizing a computer, mouse, keyboard, and occasionally operates other standard office equipment, such as printer, copier, phone. Travel may be required by either car or airplane, or a combination of multiple modes of transportation.