Assistant Manager

Job Description

Department: Spa Operations

Position Title: Assistant Manager 

Reports to: Spa Manager and Owner/Franchisee

Coordinate Positions: Assistant Spa Manager works closely with a Collaborating Physician, Nurse, Nurse Practitioner, Physician’s Assistant, Esthetician, Spa Therapist and Spa Receptionist

Subordinate Positions: Nurse Practitioner/Physician’s Assistant, Nurse, Esthetician, Spa Therapist and Spa Receptionist

Position Summary (Purpose): The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, and ensuring that expenses are maintained within the budget provided.

Primary functions include, but are not limited to:

(1) providing outstanding Guest service and satisfaction

(2) revenue generation and enhancement

(3) front desk staff management 

(4) driving membership sales

Essential Behavioral Characteristics:

• Ethical
• Positive attitude
• Enthusiastic
• Team orientation
• Self-motivated
• Self-directed
• Empathetic
• Creative
• Tenacious
• Integrity
• Honesty
• Trustworthy
• Outgoing
• Detail oriented

Essential Skills:

• Organized
• Responsive
• Adaptive and flexible

Qualifications:

• Responsible
• Problem Solver
• Relationship oriented
• Continuous improvement mentality
• Effective communication
• Time management/self management
• Possess a thorough knowledge of spa services
• Possess excellent interpersonal skills
• Customer service orientation
• Possess excellent conflict management skills
• Possess excellent problem-solving skills
• Possess a thorough knowledge of spa services
• Possess excellent interpersonal skills
• Comfortable consulting patients regarding cosmetic and non cosmetic treatment options, techniques and treatment plans

Physical/Mental Requirements:

• Standing for extended periods of time
• Ability to lift at least 30lbs

Work Environment: Spa environment

Location :Woodbridge , VA

Job Type: Full-time

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person